Breakfast was very good - no complaints. The location is great.

Our room wasn’t serviced after our first night which was a surprise.

beautiful design, functional

nothing

The hotel was very clean. The price was fair - we did not know it included breakfast but were very happy with the buffet selection. We were closer to the train station for arrival and departure. We were a 20-30min flat walk to town.

We stayed on a Friday night and were given a roadside room. This was rather noisy even with the windows closed and therefore also very warm. We did however discover earplugs in the bathroom 😊

parking situation, no charging possiblity

Very confy bed.

It would have been good to have a table in the hotel room to work.

The rooms was very large and comfortable and the staff was very nice and helpful.

The beds weren’t the most comfortable.

Spacious chic room

Hidden costs: extra 30€ for baby cot per night The room could have a bathtub at this price and with this size

The rooms were large. We rented an apartment and a hotel room. The apartment had a small kitchen (no oven.) Comfy beds are provided. The rooms were clean. The staff was friendly, very helpful and responded to all our requests. They spoke English and German well. The location is just on the edge of the old town so everything is very close to walk or you can take a bus to town. The town was lovely and there was plenty to look at. It would have been nice to walk the river if it was Summer time, but it was quite cold. I would stay there again.

Several things didn't work in the beginning. For example, the microwave was not plugged in. It did seem like not many people use the kitchen. The TV had problems on and off and the internet at first did not work. However they fixed all of these things in short order. They had a sofa bed in the living room but wanted us to pay per night for bedding. There were 4 of us and we had initially planned for the couple to stay in the hotel and the two singles to stay one on the sofa and one on the double. Instead they rebooked the hotel room for 2 separate beds.

Can earlier check in.

No nearby train station

Perfect location, friendly staff

not so clean as expected

Location, restaurant, staff, and value for money.

Noise from tram when windows are open.

The room I was given the first day had no air condition. Was told to go across the street up two flights of stairs with all my luggage. Was told no elevators. Would not recommend this hotel

Nothing was done to correct having no air condition, By the way will never use Booking.com No help to resolve these issues. Plus had the same issues in Ibiza with the hotel - no air conditioning for the room

friendly customer service, very accommodating, professional and great disposition. positive and cheerful.

Room walls we’re scuffed and need painting. bathroom floor was mildewed and needs replacing. Place needs a professional interior design renovation to take it to another level of class, comfort and cool atmosphere. Loud noises and uncomfortable bed. Being truthful and honest, if you want it, to improve your product.

Breakfast was very good, big variety of cereals, seeds, nuts, fresh bread, chees, fresh fruit.... Staff very kind and helpful.

Floor in room did not seem very clean. When we arrived there was a big dirt spot on floor beside the bed, as if somebody had spilled a drink. Cleaning personell don't seem to wipe floor properly after a guest leaves. Dirt spot was cleaned though after I requested to have it cleaned.

The restaurant is very good but you need to book, especially at weekends. My room was a bit dark as the window was quite small but the bed was very comfy. The free umbrellas to borrow were a nice touch. The female receptionist was lovely and very friendly but there was a male receptionist who was incredibly rude.

The lighting in the bathroom was all ceiling light so not the best for putting on makeup or shaving. A lit mirror would have created a better light and ambience. There is no area to just sit in. The rooms don't get cleaned unless you ask for it the day before. This is fine but if you are staying 5 nights or more, replenished toilet rolls would be welcome.

Cleanliness, room size and breakfast

Great location, clean, attractive modern design. Great breakfast.

Lobby a little crammed.