The hotel itself has a beautiful facade and imposing interior, very nice bathroom, comfy bed, great breakfast. Meeting room and food both good too. WiFi was excellent.

The price seemed very high compared with the many, many hotels I've stayed in. Presumably you're paying for the hotel, rather than the bedroom. My bedroom was fine, but nothing special, and I looked out onto the square and a bingo hall. There was a surprising amount of noise outside in the early hours, which isn't the hotel's fault, of course. The overall rating of 7 would have been much higher if the room was half of what I paid (£257).

location and service

The breakfast was good but not memorable The night staff were unhelpful It was not clear that there was no bath in our suite Car Park charges - no discount for hotel guests

Staff very welcoming, good breakfast selection and also you can order somthing from the chef, I would recommend the eggs benedict very enjoyable

Our room was very basic and dated, the TV was very low on a stand so when in bed we could only see the top of it so had to put our suitcase on the stand and put tv on that, i would suggest re-thinking the room so it can be placed on the wall, also room above Nandos so grease smells waft up.

olde world charm, breakfast, comfortable beds

lift and door locks very old. price of stay and price of drinks, very hot room

The hotel is comfortable and smart without being bland. It has a lot of atmosphere and the balance of formal and casual is perfect. We had drinks in the Norman Gardens and it was very beautiful in the spring sunshine. The breakfast was absolutely delicious.

I forgot my toothpaste and there wasn't any at the desk which was disappointing given the high standard of hospitality experienced in all other areas. To be this pedantic, everything else was great

The staff were extremely attentive; the food was wonderful. I had a disabled relative as a guest and the hotel went overboard to ensure everything went smoothly for him

Our stay could have been longer!

The hotel was exceptional and the staff very helpful. The food was delicious and plentiful. The location of the hotel was good as well, right in the centre of town but neatly hidden.

The only gripe was that there were no spare sockets beside the bed or any spare that was square pin - the ones that were there were old round pin and no USB sockets.

Excellent range to choose from. Veggie breakfast was delicious.

Everything was perfect

location

beds were very firm … room wasn’t spotless cobwebs on ceiling .. no fridge, no bar area only in restaurant next door which was noisy … not a lot of ambience

Friendly staff. I left my glasses. They sending back to me.

I was charged for a bread basket. For my pate but they took off the bill.

close to the municipal buildings so perfect for an overnight stay for a wedding. okay breakfast as well dog friendly. room has a dog bowl for water

next door to multiple night clubs so not much sleep. had to pay for parking Ontop of the room not one bit of “good will favour” considering we stayed with them for our wedding. walls are less than paper thin not much communication between staff as we had a planned visit no one was told about cleaners went in room without a sign saying room service please (the fact this is ignored makes the sign redundant)

Great stay...lovely room...we asked for breakfast in our room at a certain time and they did bring the breakfast but they knocked on the wrong door and left it outside the room so by the time we realised it wasn't that warm

The twin beds were pushed together and we kept falling down the divide so a matteres topper would have been a good idea

The breakfast was nothing special but ok

The room was small and we did not have warm water in the shower….

The staff and food. Nothing to much trouble for them

All excellent and spotless

beautiful hotel

Excellent location Welcoming staff

Limited supper menu Sunday