Beautiful old building, nice breakfast, comfy beds, homely feel, lovely gardens, biscuits on arrival a nice touch

Parking fee of £15 a night was a nasty surprise. Hotel reception greeting could have been friendlier, bathroom radiator was never on - soggy cold towels in morning, generator noise underneath our room (wore earplugs but without would have kept me awake), no spa treatments available two full days we were there

Very grand

Bathroom had loose fittings

The hotel was in a great location. The breakfast was great value for money

The room was very small. It was also very hot. There was no air conditioning. Just a window for ventilation The reception staff was quite off hand and abrupt

Lived the decor and the detail.

Extremely hot water in shower, with no cold water at all.- Too hot to use. Stains on carpet- blue and orange so more like paint No aircon Very salty breakfast

All very complex, though staff were very friendly and helpful, they didn’t understand or manage parking and charging (really poor with non electric cars in charge spaces), parking generally a nightmare Rooms were nice, very hot for some reason and we thought we had paid for something better - not sure what happened there, but if you can let us know that would be great

The food in the bar restaurant was expensive and did not represent good value. Our meal at The IVY including desserts was far better value.

Very enjoyable Room was good and building is beautiful Enjoyed Spa facilities Staff very friendly and helpful

Very grand hotel. Room was spacious, clean and very comfortable. Friendly breakfast staff. Good breakfast selection.

The front could do with cleaning, broken glass and fag butts. First impressions are important.

bed, breakfast, bathroom

Car park fee. Pet fee went from £25 on the email to £30 at reception.

Breakfast was excellent a lot of choice

Had to report fan noise outside bedroom window

Lovely rooms and great pool

Our rooms had a no opening windows or air con. The machinery for the pool/spa facility was very noisy and ran all night.

Style of building, size of room

Rooms far too hot, windows hardly opened, dirty toilet seat never cleaned, parking far too expensive

Location is brilliant

Looking a little tired in places.

Service and comfort

Waiting list for spa, no knowledge it was going to be like that.

the room was a good size but lacked a waste paper/rubbish bin? the walk in shower was very roomy but the tiny sink was a puzzle it didn't have a cold water facility most unusual, it also lacked space for our washing kit razor and other products. It was a warm couple of days but no aircon was obvious? we opened the window which helped.

see above plus the persistant querying relating to our pre-booked food package upon visiting the restaurant

Breakfast and dinner was lovely

Paying 15£ per car for parking!

Excellent staff and just a walking distance away to town

Amazing Victorian hotel with lots of beautiful period features only 10mins from town. Room was lovely, comfortable bed with a great bathroom. The spa was well equipped and relaxing. All staff members were extremely friendly, professional and helpful.

Beautiful building, nice big comfy beds and a spa.

You were suppose to get robes at the spa and we were not given any.

Stayed numerous times and the breakfast was the best yet

The room was clean, tidy when we arrived and beds were very comfortable. Spa was great

Just wished we could use the outdoor jacuzzi.

The room is in need of an upgrade, curtains hanging off the rail, stained carpet and tired furniture

The hotel is in a great location. It took us 2 minutes to walk into the centre of Harrogate.

Some areas of the hotel looked a little bit tired.

We loved it all , the swimming pool was amazing , we had warm cookies and bottled water upon arrival , room was huge with slippers and robes with a fridge too , and yummy hot chocolate with tea sbd coffee maker which make a nice change from just tea and coffee , bar and lounge was stunning , very quiet perfect location

Um if I had to think of something I’d say no clean towels in the spa , she was waiting for sone more to be brought up , but def wasn’t a problem

No parking at all upon arrival. Cars were parked anywhere they could find, up grass verges and on an unused tennis court which you had to drive over a ditch to access. Upon arrival I was told I had to pay £15 extra for parking in the grounds and the privilege of parking on a muddy bank. When I questioned it if I was rudely told that the charge was advertised on the website (can’t be obvious as I never saw it) and I could move my car elsewhere outside the grounds if I wished, in the torrential rain. Terrible customer service!

Helpful and welcoming staff

In need of attention

Lovely clean comfortable room. Excellent breakfast. Hotel very central, great location.

Location

Rooms were basic, clean and good size but no character and our room was quite dark. Mirrors in the bathroom to high to see into and too hot during the night. Can only use the pool for 1 hour per day during your stay.

Beautiful hotel. Aesthetically pleasing, comfortable rooms and a great spa!

Only down fall was the service in the bar. We ordered some lunch and the guy serving us seemed to have no customer service skills at all. It felt like he just didn’t want to communicate with us at all. Maybe he was having a bad day but it’s not acceptable in his role to be like that with customers

Good value for money and fairly luxurious

Bird poo outside in the spa area, absolutely everywhere. Jacuzzi was dirty after a group of women just left so we didn’t go in. Spa staff had us waiting whilst she had a conversation with friends. I booked for 1 person by accident and this was not mentioned when we checked in so when we came to dinner for half board it was only paid for one person so I felt rather embarrassed.

Overall very good, very clean, perfect location.

Nothing

Everything was very good

The lighting in the dining room was not good for anybody with impaired vision. There was a small lamp on each table. I asked for another lamp to be supplied and the waiter very kindly provided one which helped me to see what was on my plate.