the location and cleanliness

Nothing

Room ok, but rather to obscure, though feasible to illuminate.

Bathroom with its sink blocked up.

The beakfast was good. The staff is professional.

The water of the pool was dirty. The door of our room did not close automatically.

Breakfast was amazing

close to places I needed to visit. Friendly staff.

starting to look a bit dated carpets very worn and couch looked a bit rough. Limited elevators and always seemed to take a long time to catch one.

I stayed at this hotel in the new business district of Santiago because it was chosen as a group hotel from an upcoming cruise to Antarctica. The hotel is very modern, and the local area seems clean and safe. I booked two extra nights before the "group night" to be sure I had a place to stay for my early arrival after required COVID testing at the airport. My room was spacious and comfortable and had a nice view of modern architecture in the area. The cost was very good for the quality. I ate one meal at the hotel and enjoyed it. Desk staff were very helpful. The hotel is conveniently located just next door to a GenoSUR lab where you can get testing for your return flight if necessary. There is also a quick mart which is mostly snacks and drinks but also had coffee, juice, muffins, a few sandwiches, etc. No fresh food. There are other nice restaurants and a Starbucks nearby.

The reason I did not give this hotel top stars is that it is not the sort of hotel that I would normally choose for myself. I usually choose small hotels that are more central and in a more interesting neighborhood though that sometimes also means an area which is not as clean or safe. It all depends on what you want.

The hotel is very nice and perfectly central, near the Costanera skyscraper. And the staff were great - and very very helpful.

There is nothing not to like about staying here.

location

everything except the location