Good location, great room service and nice amenities

No microwave in room and no where to wash clothes.

The property was clean. I liked that there were events taking place. I loved that the staff was super polite. I liked that the hotel was in a great location and there was a complimentary shuttle to old San Juan and a near by beach.

I didn’t like that the rooms didn’t have microwaves but was glad there was a shared one on the 4th floor. A bit inconvenient as we stayed on the 8th floor but not too bad. One other minor complaint is that the sink in the bathroom did not drain well.

Bene per posizione e come organizzato, in linea per uno Sheraton.

Rumoroso, troppo! L'area piscina al 4° piano é eccessivamente rumorosa dalle ore 10 alle ore 21, sembra più una discoteca a cielo aperto.

The vibe and location is great. Staff were professional and accommodating. I also enjoyed the cafe on the lobby floor, the passion fruit lemonade, delicious.

There wasn't anything I didn't like it was a great stay

Propre et efficace

La localisation est pas terrible, le parking est cher Le rapport qualité/prix n’était pas la

The hotel is nice. Rooms are a decent size and clean. The shuttle was very convenient. Really liked the pool area.

The price point is rather high for the amenities. If you are not using the casino, there is really nothing there to justify the price of $400+ per night.

Close to restaurants. Had a pool

No microwave in the room

Great location to restaurants, beach, various attractions. Shuttle available

Excellent centrally located

The lack of restaurants at night if you don’t like sushi you are totally stuffed

Clean, comfortable bed, nice pool area

Poor soundproofing, understaffed and the staff they have aren’t always great (some are); it’s really for people who want to only do casino, not really well connected to San Juan sites and sounds

Muy abundante podrían dosificar las porciones para que sea mas atractivo para todos y así se hace mas asequible el precio. Variar el menú del desayuno.

En el momento del check-in se enredaron con la cuenta y me hicieron cobros adicionales que no estaban en la tarifa de la habitación. Seria bueno que desde la reserva directamente o a través de las plataformas se aclare el valor de la tarifa mas los extras. Así el huésped va preparado y no se sorprende negativamente.

Nothing

Desk staff are challenging, bar staff are good. The hotel is dated and needs refurbished badly

Pagamos mas de $400.00 dolares por nuestra estadia de una noche y desde que llegamos la atencion fue mala, el personal del check inn poco atentos, antipaticos, no sonreian, con pocas ganas de ayudar. No nos incluyeron desayuno, lo que me parece un robo contra todo lo que pagamos, nos dijeron que hasta las 4pm no nos podian dar la habitacion que esperasemos por alli y no habia ni donde sentarse, el joven del check inn se fue y nunca nos llamo, al final me me levante, fui donde la otra joven y esta me atendio de mala gana, ya estaba la habitacion pero no nos llamaron, por culpa de este personal apenas me dio tiempo de prepararme para ir al compromiso que tenia esa noche, jamas vuelvo a este hotel, demasiado caro y no te ofrecen ni una sonrisa, tuvimos que pagar 20 dolares de estacionamiento, el check out era a las 11am y nos fuimos a las 8am del disgusto tan grande que teniamos...jamas volvere a este hotel.

Es demasiado dinero por una noche y no ofrecen desayuno, el personal es antipatico y poco amable, desconozco si esto es solo con los puertorriquenos, cuando estabamos en el cuarto una persona de limpieza abrio nuestra puerta y ni siquiera se disculpo, he estado en hoteles mas economicos y te tratan mejor, te dan desayuno, no te dejan horas esperando por tu habitacion, el peor hotel en el que he estado. Horrible experiencia!

The pool area

The rooms are real basic for the cost. Dirty carpet, slow on checking in & under staffed

Location was good and the majority of staff were excellent

They farmed the concierge service out and one of there staff was miserable

Beautiful location nice food choices close to old San Juan

The floor to 8th once stepping off elevator smelled of wet sewer. Smelled like water was leaking dampness. Housekeeping was a problem daily.

There is no free breakfast. Breakfast Buffet was 34.99 which is pretty steep.

Bathrooms are older.

Actividades en la piscina y las clases de salsa.

N/A

Lovely staff. Very clean.

Ridiculous price for average breakfast $34 per person

It was bad food was cold & my wife’s food was 20 min late so manger gave breakfast for free

Price was very expensive

El Area de la piscina, el casino y los restaurantes que tienen alrededor.lo mejor es que tienes varias actividades para recorrer con tu familia y pasarla bien en el distrito

Desde que fui a hacer el cheking tuve que esperar por que la habitación no estaba lista, el checking era alas 4 y entre alas 6 y algo y la fiesta de mi trabajo empezaba alas 7 mas el cuarto no olía nada de limpio ni bien para salir al día siguiente alas 11 creo que la hora del checkout debería ser ala misma del chequink por que es mucho dinero pagado para un pal de horas y un mal servicio

Excelente localidad

The attention of the Staff because when I claim the noise that did not let me sleep, they gave me a discount, a late checkout and another room and when in claim for the delay at the valet Parking the Staff move quick to solve it. The hotel was close to many attractions including the Coca Cola Music Hall and is ease get there. The view of the room.

The construction noise that on the hotel roof kept me from sleeping all night. When I pay my bill including the valet parking and ask for my Sub it took them 45 minutes to upload my sub, first the key did not appear, second, the ticket that I gave to the valet parking attendant to pick up the vehicles was lost. I have no option to go to the supervisor and she took care of the problem and then my vehicle was fund, but I was already late for my meeting.

Location

None

El pan pita fue bien servido y las alitas de pollo

La presentación de la comida antes era mejor. La comida era servida en el cuarto con vajilla y no en platos de cartón. Para ser el Sheraton, se debería mejorar esto ya que no es agradable recibir la comida en cartón. En adición, la oferta de servicio al cuarto es limitada.

La ubicación

El baño olia a orin desde que llegamos y pedí habitación con balcón y vista y todas las palmas estaban justo frente al balcón y nunca pudimos ver nada ni disfrutar de la vista

Localización; muy bonito

Mala logística en la atención en las Barras ; sobre mil personas atendidas por sólo 4 bar tender ; por lo que dejaron perder Mucho Ingresos .

Ubicación y limpieza

Para todo hay que utilizar tarjeta y los precios No son accesibles

Tiene todo lo que se necesita y la localización.

Precio

The pillows

Not bring breakfast with the package.

Perfect location!!! Since we arrive at the hotel the check in staff were friendly and professional the room was beautiful and with a San Juan bay view! Is a gorgeous hotel with shops, restaurants and Cafe, we enjoy the infiniti pool with a Old San Juan view and the servers were super nice we really had a great time we will definitely return.