Location

The room wasn’t clean, stains on the carpet, ripped curtain, very hot, no air conditioning, blocked sink and way too noisy. Breakfast was an absolute disgrace- the plates were dirty, cereal was stale, tea was stewed and cold and very limited choice. Definitely NOT value for money.

Friendly helpful staff. We booked a room not realizing it was different to a previous stay. Nothing was too much trouble to move us to the room we had the time before.

The swimming pool wasn't too inviting. A little cool!

Excellent pool for my daughter, very clean and dog friendly

Pillows

We had a friendly greeting from Fintan on arrival and the receptionist was very helpful. My request to have our Border Terrier with us for the evening meal was no problem at all. Our room was more than we expected with a sofa, table & chairs with a couple of complimentary items for a proper feel good factor. The room was clean and tidy, however, the television did switch its self on at around 3am Sunday morning with Homer Simpsons' voice booming out! Our evening meals, starter and main course, were of the highest standard and breakfast is always tasty. This is our 4th time at Brook Mollington. Roll on number 5.

The piano music at dinner.

The staff were very friendly and accommodating. Especially the chef. There were no vegan mains but the chef accommodated my needs.

My room was COLD! The food was either too salty or bland.

The pool was a treat. Nice view from the restaurant onto the garden. Some of the staff were wonderful and as helpful as they could be.

The room (17) didn't have a working side lamp and we had to settle for one that could only be plugged in across the room, but the staff member was very helpful in finding one for us. No hairdryer in the room. Food in the hotel was overpriced for what I'd class as basic pub food. Drinks were very pricey. Some of the staff were very sullen. Would've been a great hotel in the early 90s, just felt a bit worn.

Been Absolutely scammed!! Nothing like the photos!! Dirty unclean smelly hotel. Worse hotel iv ever been too. Felt dirty even being there

Unclean. Smelly. Disgusting

Value for money

Everyone was brilliant

The price to pay extra for breakfast, breakfast should be included

Pool was very very cold but I did like it that it was big

The price of room which we could never get in cause of dodgy door in room we had 2 tea bags 2 milks no sugar no coffee i went down stairs for coffee the Romanian guy on desk give me 2 coffees no milk no sugar when I asked for them..the heating goes off 6pm so you end up freezing in bedroom ,,duvet was so thin toilet paper was thicker.. swimming pool had tiles loose..sauna plug was hanging off on wall ..water in locker rooms .. no toilet paper.. even when we tried to hand our card key when leaving hotel next day the office person was not there he was down at pool talking to guy at desk so may people was complaining about lots of stuff it was like faulty towers meets carry on camping .. the manger will reply back on here I know .. but even he knows there is so many promlems with hotel yet little promlems he could sort out... real waste of money very big let down it was a treat for partner .. steam room and sauna never work or out of order so really we should get some money back the hotel should not charge the price they do with all the promlems they got and things out of order

The locality to Chester Zoo and the pool

The staff, the food

everything

Staff were exceptional, very friendly and helpful. The room was spacious and comfortable. The leisure facilities were clean. Breakfast buffet was great, good choice and availability.

Only one socket in the room. Leisure facilities closed at 6 which is quite early, and the steam room was out of order- speaking to a member it's been out of action for a long time. The sauna is only big enough for 2 people so had to wait turns.

Staff very friendly and helpful. Food good. Room comfortable.

Very cold in room on arrival and in dining room. Radiator came on later in room so it soon warmed up.

The breakfast was adequate

There was an escape of water near to my room which I accept was no one’s fault and staff we’re trying to clear it up. This smelled awful and stank out the corridors leading to my room. This was still an issue the next day. In addition to this, I found the communal areas near the bar and dining room were cold and uncomfortable. The morning after the water escape began, and the following morning after that, I found that there was no heating in my room or hot water for me to have a shower. On discussing this with other guests at breakfast who were staying the other side of the hotel, I was, told they had no issues with warmth. On speaking to manager and asking why I wasn’t moved to the other side of the hotel, the manager did not accept there was an issue or that I should have been moved. On the one evening that I had an evening meal. The experience was poor. The mushrooms in the starter were so overcooked and hard they were like rivets. The main course was mediocre and staff were not attentive and kept disappearing. I found this hotels service to be a very poor standard and would not stay again.

loved the swimming pool facilities

coldest changing rooms I’ve ever been in warmer outside