Location

I had a lovely few weeks of staying in various hotels until I got to this one. But this place was a HUGE disappointment. There were various issues with windows that did not shut, uncleanliness, cigarettes burns in the bathroom.. the list goes on. When I spoke with an incredibly rude man on reception he told me and my friends to leave. That was it no, no offer of another room or discussion, just to leave immediately with a refund. He knew as well as I did that leaving with no alternative hotel would not be easy and a huge hassle. Most of the hotels were fully booked and I had booked this place 3 months in advance and trusted that where I booked would be a satisfactory place to stay. I have never been spoken to in such a way and this put a dampener on my experience with Railay as a whole. in fact I could not wait to leave :-(. I be will be escalating my issues with this hotel as I believe booking.com does not give an accurate reflection of the rooms you stay in, they are hugely overpriced and the hotel staff need to be better trained.

Located close to the east pier and walkway to west beach.

Room was tired and bad smell in bathroom.

I was a bit worried reading previous comments but this hotel is totally decent for a 3 star. we were in a “Superior terrace room” and had plenty of space, including a large bathroom. A/C working properly with a sleep mode, and it wasn’t too dark (we were upstairs). The large breakfast buffet is yummy. Some rooms are further away (see map of the hotel premises)

ok, they may be understaffed when it comes to cleaning. We had to wait 2 hours after 14:00 to get our room ready- reception was apologetic but it was a bit frustrating.

Good location, short walk to the two beaches. Generous buffet breakfast.

The rooms were dark and unappealing with the most uncomfortable bed I’ve slept on. The bathroom was badly designed and often overflowed.

Good location

very expensive, full of mosquitos, the room was dark and dingy, not worth the money at all

The staff were very friendly and helped us with rooms when our booking wasn’t correct so we were very grateful.

Room was ok, clean, excellent breakfast, great location

Swimming pool needed cleaning. Many Dead ants floating on the water

The location is nice and the price of this accommodation is considered relatively cheaper than the rest of the hotel in Railey.

The staff wasn't helpful and a bit rude at some point. The policy is check-in after 2pm but we still have to wait longer in a super hot day which make us feel negative about this. Additionally, the quality of sound proof of the room is terrible. We could hear every single words of people walking pass what they were saying and they weren't even talk loudly.

Good location and friendly staff. Air conditioner worked amazingly! Good breakfast, nice pool.

The rooms were spacious and the beds were comfy. Location was walking distance to both beaches and near all shops and restaurants.

If you are looking for an affordable place but still feel like a luxury resort in one of the best places in Thailand... you just found it! Great room, bed, place in general and breakfast, to start the day in the best way possible.

The staff looks like is trying its best but... at the same time, it feels like they have no idea of what they are doing. When we arrived, on check-in, no one explain to us anything about the place, services or the (included) breakfast and its vouchers. One day, having breakfast, they said that the voucher doesn't include a breakfast option that we had the day before, for example. Also, they insist that we had to pay on arrival while it was clear on Booking that we will make the payment in advance, through Booking. Once there, insisted again about the payment on site but hopefully Booking solved it (thank you!). But again: they try their best, maybe is just a lack of experience, I don't know.

Lovely location, 5 minute walk from the ferry, friendly staff it rained the whole time we were there, our coats got so wet we couldn't use them in the evening when going out for dinner so the staff let us borrow an umbrella. If you love monkeys you can see then climbing all around the resort 😊

Bed wasn't very comfortable but can't complain for the price

The restaurant staff were really friendly and the prices were very reasonable.

The room description on booking.com did not match reality.

Location is good, walking distance from everything. Property was right in amongst the jungle, which had a cool feel.

Every time we went back to our room, the staff would ask who we were and why we where we were going. Had to constantly tell them that we were guests and show them our key. Bathroom was a bit grubby and the light in the room was very dark.

not really as shown in pictures

they should be more realistic about showing the pictures

room is looking better than the photos! big and clean, loved the pool

the light in our balcony didn’t work

we had a lovely stay here. hot shower, clean rooms and outdoor pool. thanks for having us!

loud creatures in the ceiling

The room for the money was exceptional

The doors have an electric locking mechanism nip out on the balcony while you're key is in the power socket at your peril

Good location. Clean room and pool.

Blankets are terrible. Room walls are depressive.