ロケーション良かった。 ナイトプールもイベントもあって良かった。

Suite had 3 balconies off the room with great views of sea and beach. Club lounge was great. Good breakfast and no waiting. Also, free drinks and snacks in early evening. Easy access to Manza beach with complimentary passes for towels and sunloungers and some watersports. Some activities for kids. Hotel has shop, ample free parking and use of laundry facilities which was great. Lots of nearby restaurant options and a Lawson a short drive away if needed.

We booked a suite and was surprised that there was only one small toilet in the room. Club lounge doesn't allow children between 6.30 and 8pm which is a bit strange when you travel with family and this is normal dinner time.

Average waiting time for breakfast is around 2 hours (we went to the restaurant at 7.30am and was told to wait 2 hours. Staff refused to speak english and was not helpful at all.

I would like to express my gratitude to two very sincere staff members, Miyagi Kaori and Kyoka. They helped my wife with her healthcare issues and spent a lot of time assisting us in finding medical assistance. Their patience and professionalism greatly enhanced the service. Thank you very much. View is wonderful

This is my second time staying at this hotel. My experience 10 years ago was much better. I recently visited in July 2024, and the hotel was severely understaffed. The pool was never cleaned properly, the bathtub was stained, and the bed sheets had blood stains. All the facilities require additional charges, including the kids' playground and even the beach inflatables. The beach bouncy inflatable cost us 5,000 yen per person. The facilities are old, the rooms are aging, and there was a lot of dust behind and between the beds. The car park is ridiculously far, requiring a shuttle ride, for which you constantly need to line up. I have never stayed at any 5-star hotel where you need to line up 20-30 minutes for breakfast. The staff should inform guests in advance that they should expect a 30-minute wait for breakfast. We had to miss breakfast because we had reservations for snorkeling and couldn’t wait for a table. The Japanese restaurant's breakfast is terrible, and dinner there is extremely overpriced. The Ocean Cafe menu is boring, with very few choices. We had to drive to find restaurants for the last few days of our trip. Honestly, I wouldn’t complain if it were not an Intercontinental brand and if the hotel charged us less. It’s totally not worth it. Ten years ago, my wife and I had a great memory at the Intercontinental, but this time we had a terrible experience.

Location, super lounge, amazing staff

Gym (ridiculously small), beach closing at 5pm (the sun is still high in the sky!), no vegetarian options at any restaurant

走到沙灘很近很舒適，泳池小孩玩很安全

訂房（雙單）有註記要併床，這樣小孩睡中間比較安全，飯店也有回覆ok，但是去到現場卻說床不能合併，可以升等加價，去別間，如果一開始我就訂錯房型為什麼不先通知我讓我改訂正確房型。去Ocean park玩並非官網寫的all day，早上10點到海灘報名也說all day，當下玩到12點回飯店午餐午睡後3點想要再回去玩，才下水，救生員就來說已經Close，有被騙的感覺，

入口から入った時に良い香りがし、海からの風を受けて気持ち良い気分になりました

海外の宿泊客が多いのは良いのですが、中国人が割り込んで来てフロントを占拠するのが良くなかった 割り込んで来たお客に何か一言注意をして日本の文化で対応して欲しい

夕日、朝日が見れて最高でした。

シャワーの水圧をもう少し強くしてもらえると嬉しいです。