So Centeral

lobby bar staff is bad. Roof bar will be close so early

everything

nothing to dislike

Excellrnt hotel in the heart of the city - wonderful staff

one of the very few hotels in Kiev with a decent gym

1. air conditioning - it’s controlled from a central panel and looks like quite old. to set any temperature one needs to call reception but the worst part is that it is super noisy and wakes you up during the night. once the temperature drops from preset one the air conditioner reactivates .

Location

Shower

Breakfast was great. Location v good

Every thing

Stayed at Hyatt for 7 days. All the staff from the door men, receptionist, restaurant, leisure Center were friendly and helpful. Room was clean and the daily house keeping did a great job. Breakfast was excellent with great choice, Asia restaurant was not that expensive in comparison to some of the restaurants we eat in during the week, Quality of the food was very good and staff are very attentive. We brought euros and exchanged these in the hotel currency exchange which when compared to using credit card worked out to be approx the same when all credit card chargers where taken into account. We found Elite Taxi service very good, price given on the phone when booking, type and colour of taxi given, always arrived within 5/10 minutes. Some great restaurants around, Charlotte, Catch, Frou Frou, Redkayaptitsa, Steakhouse.

The only thing we didn’t like was having to leave.

Early check-in and nice restaurant.

Club lounge facility and location.

Maxim at the concierge

The staff at reception were very helpful! I needed to mail something to my home county and this was arranged in a matter of minutes. Also, the breakfasts are wonderful! The rooms are nice, but a bit bland, but this is forgivable.

The rooms were a bit bland, but comfortable enough.

The hotel was clean and staff were very friendly. Great location, close to all main attractions and historic places. Breakfast was delicious and there were plenty of plant based and vegetarian options.

I requested featherless bedding in advance due to the allergy, but unfortunately realised that all beddings had feathers just before going to sleep. Luckily, they were changed quickly, otherwise this could have been unfortunate as the next day was my wedding day and it was important to get a good night sleep. Staff, however were really helpful and changed beddings withing 15 minutes.

Thank you very much for the great communication and excellent service!

N/A

Big and no crowds. Nice gym and great pool area. Great Asian restaurant. World class oysters!

I arrived 2 days after my wife, and at 4am because my luggage was lost at the airport. At check in, the staff wanted proof of my booking, without even looking at my passport. I had to pull out correspondence I’ve had with the hotel, and I was asked to wake up my wife in the middle of the night to confirm who I was. I got really frustrated, and the they checked my passport. No apologies, nothing. They gave me a keycard, I went up and the card didn’t work. My wife got up to let me in. This is pretty poor customer service at a five star luxury hotel. Also, I found the hotel not to be super fresh. Outdated furniture. Worn paint on chairs and tables. Restaurant should not make burgers. Driest thing ever.

Central location. Great breakfast.

We booked a king room. It was much smaller than expected, more like standard room.