Great location

Standards have fallen. Very indifferent staff . Poor servicing

great location, beautiful apartments

nothing

the view was super, the location however for those who think the Hyde Park is the centre of activities for them then this location is a bit far.

the ride to Oxford Street, Knightsbridge and the Hyde Park are kind of hectic and long, that has surely reflected on the money spent on transportation.

views are to die for! book the bridge and river view it’s absolutely worth it. property was clean and staff were helpful. Sohaila is a legend!

maintenance is an issue but the staff were really helpful and spared no effort to make our stay comfortable.

the design, decor and immaculate view

the bath tub was too high and the shower head could not be pulled up if we choose to stand to take a shower

First class accommodation. In a class of its own. We particularly liked the beautiful beds and the amazing bathroom and shower.

Limited range of teas. Would have liked sachets of hot chocolate in the room.

The room was beautiful. Comfortable. Front desk staff were great. However, myself and my husband had two pairs of AirPods stolen directly from our room. It’s assumed this was done by housekeeping as there was no one else in our room at any time. The manager “investigated” however nothing came of it. No compensation was offered and we are out $600 of AirPods. They simply told us to try to claim it with insurance or police report. For such an expensive hotel I am completely shocked this has happened and so disappointed . We were even able to show them going offline in my find my Apple app. And still nothing is offered. Anyways, use the safe for absolutely everything as it seems some staff can’t be trusted.

The room was beautiful. Comfortable. Front desk staff were great. However, myself and my husband had two pairs of AirPods stolen directly from our room. It’s assumed this was done by housekeeping as there was no one else in our room at any time. The manager “investigated” however nothing came of it. No compensation was offered and we are out $600 of AirPods. They simply told us to try to claim it with insurance or police report. For such an expensive hotel I am completely shocked this has happened and so disappointed . We were even able to show them going offline in my find my Apple app. And still nothing is offered. Anyways, use the safe for absolutely everything as it seems some staff can’t be trusted.

Excellent accommodations. Superior customer service and great location.