Breadfast was excellent and the 24 hour restaurant; did not like the Mexican restaurant- food was very poor and the host did not clarify that we had to purchase the wine or the champagne. We were happy with the Chinese restaurant. Upon our arrival we got there at around 4:40 pm and we were not able to reserve for dinner that night , a little uncomfortable about that.

Oops mention that above, Mexican restaurant not good at all; area of the beach 🏖 not too clean. TV 📺 was not set to view channels, the door 🚪 card was not working upon arrival of my room , the luggage assistance had to run to the lobby to get new card to open the room so that wait took time out of our stay there.

Excellent food. Excellent customer service.

The air conditioner.

Everything

clean and entertaining

the shower would over flow

Only problem was the A/C unit

A/C

hotel is on the beach but no town or anything to walk to

very noisy, always music or someone on loud speaker, Zumba, water netball, bingo …

The hotel is beautiful and well maintained. It's a wonderful place to go with your family.

We had one bad experience with our pool towels. We weren't notified that they needed to be returned everyday and even if we would've known the pool houses closes at 6 and the pool closes at 7pm, so we wouldn't have been in time anyway. On our third day, the person taking care of the towels was very short with us, even though we explained all of the above.

notting

no Pool service no beach service no courtyard service no lobby service.

rooms were nice

food

Food is very good and rooms are nice

VERY rude staff and horrible profiling policies. Third time at the resort and they were questioning if my card was mine, even though it had my name. This type of profiling is horrible and discriminates. Should not happen

everything

nothing

I like the food

I didn’t like the room..

I Loved the hotel, the service was amazing

Too dark at night

the pool and the show

The customer service is really bad and they really gave me a hard time since the very beginning for everything. I won’t even try that hotel anymore.

Food and swimming pool

A/C needs to be fix

is really clean , the live show every night and the staff. i had an issue with my booking Yamibel go way beyond to help us, she is really professional and a nice person.Yamibel know how to talk to customers even when the situation go out of control, she know how to keep her calm.keep doing your great work young lady we were appreciate your help

the check in was too long and after that nothing to complain. we will come back

Pretty avg. all inclusive resort. Dinners where good when you go to the three A la carte restaurants. Buffet is typical. Fills you up.

Don’t come on weekends during off season. I understand business needs to make money so special price for locals. Completely different environment Friday-Monday compared to other days and if you come check in on Friday expect 1.5 hours of waiting when you get out of your taxi just to check in… bad first impression.