The owners and staff were so kind! Made my stay very memorable. And the onsen was amazing. Gets a tad bit cold during winters but they always refilled the gas for the heater and were very helpful with recommendations. You can rent out towels and yukata for a very good price too!

Would have loved if they offered pick up and drop off to the train station, would have been happy to pay for such services!

location and value

staff was not quite friendly during reception and communication was not easy even in Janapeese. Noisy guest talking and laughing over night.

I really like the atmosphere here

onsen

everything

onsen

Lady staff

Location was great. Close to good restaurants. Staff was friendly. Onsen was amazing and makes the stay well worth it.

Futons was hard, needed a upper mattress.

You will enjoy this ruin if you’re an owl! It’s a pit. It’s a ruin. Unbelievable that Booking.com even accepts to market this place. So dirty, smelling disgusting old rotten wood. Probably full of bugs and roaches.

Everything. Especially the owner’s attitude.

value for money

I like it very much but room should be more nice because my room was little damaged

Entrance should be more nice

Price, big room

Onsen is luke warm and uninviting - I love onsen but this one turns me off completely No aircon so room is cold during late autumn and winter Low lighting in room No hot water kettle in room Must pay for use of Towels and Yukata Not a very clean and inviting place You have to make up your own beddings (futon, sheets, blanket, pillow case..) Can’t use the Shibu Onsen public bath as this hotel is not affiliated. For those not fussy this hotel could work. It’s a shame, this hotel could be a good place to stay if only it is well maintain and manage.

Shibu Onsen is a great area. The onsen at this hotel was so relaxing. In a good location. For a low cost hotel I was happy to have a private room, toilet and an Onsen open at any time.

My biggest complaint is that this hotel doesnt give you access to the 9 local onsen which is a famous experience. This is reserved for people staying in Shibu Onsen however this hotel hasnt got access to that and havent mentioned that in the listing. Otherwise, it was a fairly stingy hotel. Having to pay a fee for a towel is a bit excessive. I understand that its cheaper than average for the area but it did seem to cut costs in unfortunate areas. Also, the doors to the rooms arent completly solid, meaning you can hear a lot of noise from other rooms and presumably people could hear noise from mine. If I were coming back to Shibu Onsen I would be choosing a different hotel.

Good for a 1-night stay, but not recommended on a first place

Rude staff, messy and smelly washroom with no lights.

All negative i have lots complaints

Location is not easy to locate Too expensive room rate Facilities is lacking Room area is hot. Only obe staff.