good location, easy access

dirty apartments… there were no cleaning utensils, spare garbage bags, dish towels, the dishwasher was broken…

it was really nice place to stay, apartment was equipped with all basic necessities. Beautiful city location, riverside on walking distance

Nothing...

All...

no soup no shampoos

Great location and good size.

Floors were very dirty. Really bad water pressure in the shower. Didn’t get bedlinen for the sofa bed despite repeatedly asking for it. Other sofa looked like had been chewed on ny wild animals.

Paying close attention to this company to company is not so easy when you think some of their apartments are good and others are rubbish. They charge a price that is not worth it sometimes they charge a deposit of 300 stamps for the apartment that doesn't even have an elevator, so be very careful, pay close attention, people.

Paying close attention to this company to company is not so easy when you think some of their apartments are good and others are rubbish. They charge a price that is not worth it sometimes they charge a deposit of 300 stamps for the apartment that doesn't even have an elevator, so be very careful, pay close attention, people.

Big apartments & clean rooms In center city

Elevator doesn’t work. When open the window can hear neighbors voice. Can hear if neighbors us toilet!!!

Nice apartment , clean and very close to the town

The WiFi wasn't reaching the bedrooms

Location was central so good for walking.

This accommodation was certainly NOT the picture shown on the booking and I would not describe it as an apartment. It was a long, thin area which went from entrance to small kitchen space (two people could not pass at the same time) to a bedroom to a shower/toilet room. There was a small rooftop terrace - this WAS the picture shown on the booking, taken from a very clever angle and the 'city view' was further rooftops. The main reason for booking this 'apartment' was that it was supposed to contain a washing machine which I knew we would need after over two weeks of travelling. There was no washing machine. I contacted both the number provided by Smartflats City and booking.com but got no answer from either - so much for the 'we're available 24 hours a day'! So - no washing machine and no response from anyone. The dining table was hinged to the wall and we wouldn't have been able to walk round it to the other side if we had used it. No toaster or clothes rack - and a desk? Definitely not! Not happy. The entrance to the flats was very dark and dismal and absolutely reeked of damp but part of this was probably down to the fact that there was a huge (at least as tall as a person) cageful of damp and dirty bedding and towels sitting in the corner by the lift - this did not move for the two days that we were there. It was also over a day before a couple of dirty white pieces of linen or something (didn't examine them too carefully!) were moved from the stairwell. But the damp smell was so overpowering that it was obviously more than just wet towels. At just over £50 a night I didn't expect luxury but I did expect to have what was advertised in the booking. The only saving grace was that everywhere was clean. I can only assume that this 'apartment' and the others in the building - maybe 6 in total? - are geared towards younger people who just want a bed for the night.

A huge lack of respect, with the guest, I stayed in the apartment, I arrived at the apartment dirty, dirty sheets, dirty towels, nothing clean a real disorganization, I contacted the central to inform that the apartment was dirty, I filmed showing it, but they will ignore me , there was a man who was washing some sheets and towels I went to him to ask for more he informed that he would not give, much less clean that I had to call the central! a total lack of consideration as we paid and the value was not low at all! nobody solves anything they don't answer you!!! lousy apartment stinking hallway disgusting!

Hello Thank you for your emails Some small works are needed in the apartment: Entrance side Shower faucet blocked making it unusable Backflow odors in the shower Kitchen side: Leaky radiator thermostat in the bathroom Clogged sink on the left Room : Missing 1 bedside lamp No emergency dishwasher product Missing 1 kettle Good for ie stays it's still very very Bryant Nightclub side Otherwise nice apartment thank you for your response Sincerely

location size of the apartment

unfortunately the apartment was very dirty and mold in the apartment damaged cooking plate damaged equipment a non-draining washbasin in the bathroom that had damaged waste and water spilled into the bathroom no one responded to our suggestions / complaints during the entire stay

The location and property were excellent

Facilities were very poor and believed we were treated unfairly by the property management team. We completely ignore for water tab and the kitchen cooker was completely broken. They sent someone however, he refused to fix the damaged Facilities only to come just after we were about to check out saying ''I want to repair the flats for the next guest coming today'' which suggest to me that we were not regarded as a customer. The treatment was very bad and unfair

I arrived at the place the bathroom faucet was broken, the shower did not adjust between cold and hot so the water was only very hot, the heating in the apartment did not work, the apartment was very cold, we called and sent several messages to the employees I gave a position, until after 2 days the technician came and fixed everything, everything was great with the heating until after 2 days it didn't work anymore and the worst thing was that we wouldn't have hot water anymore, so we were in the cold and without heating and no hot water to take a shower, impossible we called several times we texted several times but no one was able to answer us saw the WhatsApp message but didn't respond didn't give any position, we were the last 3 days without heating and without hot water!!!! and the lack of respect he had with us is absurd!

When I arrived, the heating of the place was not working, the sink in the bathroom was broken, the water in the shower did not regulate, I called several times for the person in charge to resolve it and nothing, several whatsapp and nothing, a lack of respect for those who rent the apartment and pay so dearly

Location is perfect

We stood outside at night for 2 hours because the door would not open. Smartflats was not reachable at all. Security and police couldn't do anything, luckily the door opened after 2 hours, or we had to sleep on the streets. When we called the next day, Smartflats said you could always reach them. Not true!! There was a lot of mold in the apartment, the shower was cold, the stove had a hole in it and the heating didn't work. Don't go to Smartflats Liege!

The location of the property is good.

We rented 3 apartments and we had hot water in only one of them! It is extremaly difficult to contact the property staff, they are ignoring messages quite often. There are many issues in the apartment that should be fixed becouse they looks unpleasent.

I rented an apartment they will put me in a lower place than I rented

I stayed in the apartment for two days without hot water I called the company they told me I couldn't do anything , for those who want a stress free stay this is not a suitable apartment , please do not rent this apartment it was my worst stay , and a very big disappointment with BOOKING.COM , which did not solve anything , I HAD TO LEAVE THE APARTMENT FOR HORRIBLE REASONS

room not the one we booked. dirty, mold in the bath, kitchen appliances not working. during the whole stay no one came to clean the apartment and changed the towels. windows so dirty as to be gray. tragedy.

Space was larger than expected

Rooms were dark with poor air circulation. No toilet roll in the bathroom. Mosquitos in the room. Not a comfortable environment at all.

I like that it is , big place for family. and the location also good.

I didn't like that it is not clean enough and the mattress in the sofa was very dirty.

Very big place for 4/5/6 persons. Excellent location.

Kitchen missing knife, eponze. bed cushions not comfortable and I found one chair was broken. By that broken chair my boy fall downd.

All