I loved everything

Just the fact no kids club

ولاشي

مو دير الفندق

Smooth checkin process, Rooms very comfortable and a great breakfast.

Friendly Staff Perfect location

Construction work way too loud Not enough elevators during construction Limited food choices Totally incapable staff at taxi area of hotel. Ripping off clients. Unfair pricing. Low level taxi drivers almost no english skills there, old cars used not in comparison with a so called 5star hotel Very old furniture in lobby during construction

Breakfast was excellent

Central but not close to the main area, staff were nice but had a bad check in experience.

Check in was 3pm and I arrived at 1am so I should have a room as soon as I arrive but upon arrival they told me that there was no room ready. My booking was already FULLY PAID that means they sold my room to another guest and I had to wait an hour more to get a room. I asked compensation for 1 day and they only offered a free meal. So disappointing.

前台确认太慢

地理位置好，在展会的对面，餐厅早餐丰富，安排了可以吸烟的房间，非常好

下班时间进出酒店的路有点堵车

l’emplacement

Pas d’interlocuteurs français

Personnel très aimable

Rien

Nice and very clean, very near from the center

Proximite de mon centre d'interêt MEDLAB EASTJe voulais

je voulais prolonger de quelques heures mais c'était impossible

Amazing, always stay at Sheraton whenever I’m in Dubai, always meets my expectations.

Absolutely nothing.

The location, staff and facilifies

Breakfast was great and the spread impressive. The staff were friendly and helpful. The location was close to the Dubai metro and was very useful in touring the city.

None

Central location in busy trade area, nice calming atmosphere inside, lovely staff, great spa facility .

all these facilities were excellent

room charge is a bit high

We’ve stayed in Sheraton Grand few times before and love the location of it. The staff were lovely and housekeeping was great. The hotel itself has a lovely cafe and we loved dining at Miss Lily’s as well. We found it as good value for your money.

This stay was absolutely the worst experience we’ve had staying in Sheraton Grand or any hotel in Dubai as regular visitors to the city. Due to our flight arriving very early in the morning we had paid for an extra night, however when we arrived our room was not cleaned to professional standard, there were broken items in the room and nothing was prepared for 3 guest despite check in and pre-arrival email we sent. We had to wait for a room change and towels and cups for 3 guest roughly until 9.30pm and missed our dinner reservation on the first night. We continued to struggle with coffee and milk refills and dedicating 3 cups for 3 guest throughout the stay. I would like to highlight that housekeeping was otherwise great. Additionally, we had an incident where hotel security chased me down to the lift after a night out to question whether I was a guest in the hotel and asked to see my key card. I have never been felt so disrespected by hotel staff in a 5 start hotel. It was shocking that this is the treatment of the hotel guest and felt I was racially profiled. I came to notice there were some questionable people in the evenings in front of the hotel and would strongly suggest the hotel find a better way to manage this instead of harassing their guests. I spoke with management and security manager but this was just icing on top to the challenges we already had. There was no gesture of good will to correct this from Sheratons side and left a very bad experience unresolved. Due to this I would not suggest Sheraton to anyone and have personally made the decision to choose alternative hotel for our future stays.

Location, staff and service

Nothing

Excellent buffet and assortment

Service is not quite up to it when it's.b7sy

Location / ambiance

Exsective lounge

See through washrooms

كل شيء رائع داخل الفندق.

الازدحام المروري كل صباح امام الفندق يفسد كل شي.. خاصة للذين لديهم اعمال او اجتماعات او لقاءات صباحية

The room is designed for a section/class of guests, but overall the layout can be modified and made more private for a family. The breakfast and the service is superb and the location is ideal too for family and business meetings.

The bathroom fittings are not user friendly in many ways.

شقه بغرفه نوم واحده خيار ممتاز

زحمه امام المدخل

我的车子没电了，所有人很热心的帮我解决。还允许我第二天再去取车。

在办理入住的时候，通知我我没有付款。可是我很早就已经付过了，很遗憾

Staff and the facility

The menu of the food

Staff Cleaning Location

Everything was good

Awesome Service Awesome Feast Restaurant

Clock in Room Missing.

I was very impressed of the warm welcoming by the staff, excellent customer care . I would like to thank the management as happy staff means great management. Thank you