Le cadre idyllique, le calme, la discrétion du personnel ainsi que sa gentillesse. Piscine et spa superbe. Et une végétation luxuriante.

Il faudrait revoir les meubles de cuisine.

Everything

Nothing

The staff, the room & pool were amazing. Once you walk through the doors to the property the place is awesome.

The main road driving up to the hotel is not paved, from the outside it looks a little scary. Once you enter the property however it turns into a little slice of paradise.

Kind staff

The facilities are old and don’t work well (the shower in the room was really poor), the structure needs to be renovated as soon as possible. The bar by the pool was closed. The constructions in the surrounding wakes you up early morning.

Its a very beautiful resort however it has so much more potential then what is here.

There was no food, drinks on site. The place was not as clean and maintained as last time I was here.

This property exceeded our expectations. Very welcoming staff and the rooms were exceptionally large and well kitted out with good kitchen The pool and spa are outstanding. The main pool is huge but each apartment has its own private area if you want privacy in the water. This place is better than Cancun apartments and is an oasis in Tulum. Highly recommend

The rooms are a little bright at night and could use block out blinds in the bedroom and bathroom.

The rooms are fantastic, the pool is beautiful. The staff were wonderful and friendly. They immediately fixed an issue with a fire alarm chirping the next room and got our jacuzzi working right away. I had one security issue, which I will go into under the "didn't like" section.

An issue that we had that we discovered on our last night was a security issue. Our room C202S was next to C202, which was apparently undergoing some repairs since the entire weekend the door to that room was open. The door to that room didn't even have a handle on it, just open holes in the door and it was just closed with a chair on the other side of it that could easily be moved. The maintenance man had been working on the door and at one point I told the desk staff know that the door was wide open and the AC was on, with cold air pouring out. We weren't worried about it until we accidentally locked ourselves out of our room, and neither one of us had on our RFID bracelets. At that point, we realized that next door wasn't just any room, it was an adjoining room. So, we went inside, walked around to the balcony, opened it (it was unlocked) and easily hopped from that balcony over to ours. When we checked in, we noticed that our sliding door was unlocked and didn't appear to have a locking mechanism. After we got back into our rooms, we realized how easy it would have been for ANYONE to break into our room by going through that other room. The room that we were in should never have been rented out while the repairs were going on in the adjoining room, since they couldn't secure the room. Also, the sliding doors DID have locks, but they apparently don't keep them locked. (Ours wasn't locked at check-in and neither was the adjoining room.) Since the locks are not intuitive, it would have been nice to have either a small sign explaining how to lock/unlock the door, or to have the person that showed us to our room, show us how to operate the door. (The door has a small lever that has to be flipped in order to lock or unlock the door.) It's easy to do IF you know it's there.

Lights on balcony hanging out of sockets, bar/restaurant closed, wifi never worked, loud construction next door