The bedrooms were very clean and the facilities were better than expected. The bed and the bed linen were very comfortable.

Unfortunately the restaurant had experienced a power cut so we couldn't eat there. Breakfast was a complimentary continental offering. I'd have preferred a cooked breakfast but the fee offering was perfectly good. The main strange thing was the complete absence of any staff on-site.

Beautiful old pub, very comfortable rooms, immaculately clean, decorated to a high standard. Good food and breakfast ready even for very early leavers.

Nothing

It was chaotic. No twin room available. Shown to uncleaned room first. Bedclothes more suited to January than May! No restaurant available, but not informed prior to arriving. Yet charged full price despite the inconvenience. Wouldn't book again.

I loved the bathroom, very spacious.

We couldn't get breakfast in the morning, cause the person that holds the keys from kitchen, didn't show up.

Comfortable room.Good facilities. Evening meal and breakfast were very good. Nice friendly atmosphere in pub.

Service was a little slow in pub.I think due to shortage of staff. Somebody had failed to turn up fir work that evening.

comfortable and attentive staff

no TV remote control, down lights in en-suite not working, only pizza on menu and fruit all gone at self service breakfast

Room is comfortable and clean.

Obviously not the staff's fault but they had only recently taken over so arrived to be told no meals available. Kind of a continental breakfast available the next morning but......not great. Might give it another go as the competition locally is not up to much. Having recently bought a local business I am attempting to find a regular place for my weekly visits from London. I am 3 and 0 at the moment!!!

Did not have breakfast.location good

Room was covered in a layer of dust. It had not even dusted or vacuumed for a long time.

Located close to Bristol airport

When we arrived, the staff where like deer in headlights. They didn't know what room we where staying in and the poor barman spent ~10 minutes running from the front to back office to speak with someone to work out what was going on. Another barman was clearly ill, sniffling, sneezing and wiping their nose with their hand, but then handling glasses etc without washing their hands! Our room was ok, but it felt like we where above a night club until 12PM due to the loud music from below (I think some speakers where mounted on the ceiling directly below our room), less than ideal for a 5am flight. We also noticed the lock for the front door had been ripped off, leaving the property unsecured over night. There was no coffee available in the room. Unfortunately it seems someone has spent considerable time and money making this site look lovely, but has failed to retain and/or train staff and install correct operational procedures. Incredibly disappointing, couldn't recommend.

Excellent evening meal & staff

really good pillows

lack of breakfast. set out for help your self but no milk for cereal. no coffee or tea available machine empty. only muffin available. not the first time this has happened to me at this accommodation.

Me an my partner loves the whole thing this was the second time we stayed an would love to keep coming bk

Nothing we didn’t like

spotless, lovely comfortable bed, polite and friendly staff 😀

comfortable bed , lovely towrels

a bit noisy

Everything was lovely. The staff could not have been more friendly and helpful, the room was super-comfy and gloriously quiet. Huuuuge bathroom, with lots of piping hot water. Beautifully quiet room, tastefully furnished, and good heating (it was a very cold winters day). My husband had to check in at the airport very early in the morning, and that was just an easy 15mins drive away. so we will definitely be booking again to come back, as we to and fro quite a bit from Bristol Airport. We also booked a table in the restaurant the evening we arrived, and had an absolutely superb meal. There were so many delicious choices on the menu that we will need to go back to try them, and the quality was excellent. A real gem, and absolutely first class.

Our only tiny comment would be that there was no information folder in our room, so we didn't have the wifi code (and were too tired and comfy by then to go back downstairs to get it :D ), and if we'd wanted breakfast wouldn't have known what time it was served.

The hotel was in a great location and it is a very recently refurbished boutique pub hotel to a high standard. The bed was extremely comfortable, the room was really nice and the Bramley bathroom products smelt exquisite. There was ample parking and the pub itself was nicely decorated.

The breakfast was very disappointing. We arrived for a Sunday night stay to be told there was no cooked breakfast during the week. The breakfast was only limited cereal, some pain au chocolate and a sausage roll. There was not even any toast. I think this really lets the property down - I have stayed in lots of similar type boutique pubs and this breakfast was by far the worse. I would not even call it a proper continental breakfast offering. Also just a point to note. When I had a shower in the morning the bathroom completely flooded to the point whereby the water flowed under the door and onto the carpet in the bedroom. I had to turn the shower to very low and hold it over me to finish. I used the towels provided to mop it all up. I think there is a bad building fault here as the water does not drain away for a long time. I think this will cause issues moving forwards and they will have water pouring through the ceiling below very soon. The floor tiles seemed soaked underneath and wobbly. This seemed a shame as the bathroom looked lovely and the Bramley bath products were fabulous.