clean

none

nice

nothing

na

poor meals

The rooms were affordable

I wish airport transportation was available for free since I’m already paying for the room. Also, please avail blankets for the beds because sheets in AC is extra cold.

Everything. Great Staff and Roomd

Better Television

The air-con in the room cold. Room and the bed clean

accessibility near airport

It is dirty and dusty. checked under the bed, uncleaned dust. stains on the bed sheet.

Front desk only area morning soup was usually nice and hot an bedding was nice when it was changed.

Slowest oldest elevator on Guam and so many office staff for a small hotel and oddly many locals and workers living there and in an out. Pool was a bit dirty with old pool furniture and didn't seem clean at times or heated until I made a review before but it seems to have been removed. The breakfast buffet really ends at 0845 or they start shutting down an cleaning up before 0900. Even though the schedule says 0630 to 0900. We seem to have only leftovers or get scolded for not coming down at 0830. Food selection was ok but I was expecting more from an American chain. Most buffets go til 10am because people are on vacation and want to sleep in an not feel rushed.

Good facility and staffs

Im allergic to detergent used on bedsheets

The manager did compensate my group for one night.

Management was aware of our arrival time, several phone calls to confirm. We waited outside for 1 hour at 0330 AM because no staff/security at front desk to let us in. Finally the night staff drove up and said he was gone only 10 minutes! Even though we were told no airport shuttle, he said he had to do an "airport shuttle run", Room not as represented on website. Plastic sheeting covered the window and it was shredded in places and grimy. Sheets were torn and the other room's bed appeared as it someone had been sleeping on it and their room was changed. Bathroom was dirty and moldy. Best Western may be on the name of this hotel, they have no affiliation with this hotel as the manager told me later.

Looks old