The common area decor was lovely and so was the pool, the location is very convenient.

The staff were almost all unfriendly, with just 2 exceptions, a sweet young woman serving breakfast the day we left and a nice young man who served us breakfast the day before. Although Booking.com specified cards were accepted, they refused mine and then charged us an extra several dollars after we went out and got cash. So add dishonesty to the complaints. I got a bed in the air-conditioned dorm and the ac unit was almost worthless. The least bit of physical effort, like getting dressed, and you were still drenched with sweat. I'm not sure our bathroom was cleaned the whole two days I was there because the waste basket was always overflowing in the toilet room. The absolute worst, though, was the almost unusable internet. It was constantly going on and off and once stayed off for quite a while. It was so difficult to research things, sometimes you couldn't even text. They lock the front gate when no one is at the front desk and that happens more often than you might expect. We came in from dinner one night around 9:15 pm and it took forever to get someone to come and let us in. The next morning, there were guests trying to get in and there is no bell to ring, so they could only yell Help. As a full-time traveler for several years, I spend a lot of time in hostels in various countries and this is definitely the worst hostel experience I've had in all that time.

NOTHING

DO NOT BOOK HERE! Without a doubt the worst stay we have ever experienced. We booked 1 week in advance and upon arrival we were told that they had messaged us on Booking.com that they had to cancel our reservation due to overbooking. Upon checking my messages, they had messaged to cancel less than 1 hour before our arrival at the front desk. This was unacceptable on its own. We insisted that this was not fair and that we demand the beds we had booked as there was no availability in the city due to the busy Easter weekend. When being notified of this, all the staff behind the front desk just shrugged their shoulders and smirked like it was no big deal. It took 2.5 hours of yelling and shouting for them to finally relent and give us beds in a female only dorm, we are 2 males. Young families were made to sleep outside on sofas and hammocks, and they even shipped people off half an hour out of the city and then attempted to charge them extra. We attempted to get a hold of the manager who has not responded. They had clearly overbooked for the whole weekend without telling any guests as new guests were arriving 3 days later having booked private rooms and to still be told that they would have to sleep in a hammock, ridiculous. This was not the end of our troubles, our bathroom was not cleaned during our 3 night stay. The staff constantly sat around chatting and not doing anything, despite the filthy condition of the rooms and the swimming pool. At checkout the staff refused to give us any compensation and eventually relented to give us $4 off which was completely insulting and once again they did not seem to care. I urge anyone thinking of booking here to find somewhere else as it was by far the worst experience of our 5 month trip.

Buena ubicación, cercana a la plaza y terminal de buses. Personal amable. Aire acondicionado OK.

Sin wifi en la habitación durante los 3 días de la estancia.

The pool was incredible and we had AC in our room. Booked a night tour through the hostel. Location was perfect, close to walk everywhere including bus stations but also calm.

Breakfast was good but everyday the same. Room was a bit small but still very nice.

- Great airconditioning in the room. - At night it is silent. You don't hear cars, dog barking or whatsoever. - They lock the gate at night which gives a safe feeling. - Great location. Very close to the main square. - We were shocked by the theft reviews, so we locked our luggage every time. I told them not to enter our room and they didn't.

Normally I don't complain. And I'm very easy going, but this hostel was aniother situation: - Room is very small and bathroom even smaller. Showercurtain is thick so you have to choose between not seeing anything or having water running down the room. - We arrived at 18.00 and had to wait until 19.30 for sheets. Meanwhile I asked 3 times and every time they said "5 minutes, 10 minutes". My gf was sick so she wanted to sleep. They knew she was sick. - There were stains in the sheets. Sheets are not made of cotton, we didn't care. But some do :) - Laundry is expensive, $10. When there was a miscommunication about the payment, I had to sit and watch camera footage like a criminal. Funny thing is, when you owe them money. Cameras suddenly work. - They need to work with receipts to prevent miscommunications. - Staff just don't care al all about anything. They just hang around(laying widely on the sofas) joking with each other in the lobby and don't act professional. Normally I wouldn't care, but they behave like teenagers on a summer job. It became quite annoying. They need a good supervisor who is older and more professional instead of teenagers goofing around. - Don't drink the free water. It's just unhealthy tap water.

Los cuartos

Todo bien

nice pool, nice private bedroom with privare bathroom, good breakfast

not a social hostel, shared bathrooms were poor quality

Don‘t go here! Choose any other place in town! There were 200$ stolen from our room and we are not the first one that this has happened to!