Accommodating and resourceful Staff, cleanliness, completeness of needed items

None

On Ocean.

tv didn’t work

helpers were accommodating. location is really near the sea.

privacy was really non-existent since some are still playing karaoke even if it past 10PM, the time for people to rest and sleep. bathrooms were not well-maintained and confusing since they said that it is a private bathroom, but in reality it is not. It was separated with the bedroom. Thus, the information about the accommodation was misleading. It is not clearly stated that the bathroom is separated from the bedroom.

The administrator of the Beach, Sir Raymond, gave us an upgrade to our room with CR without extra charge. He and the other staff Isa are very accommodating and pleasant. They attend to whatever we need during our stay in the resort. The place was also conducive for a serene mood.Raymond waived the corkage fee for the alcoholic beverages that we brought. Sobrang bait Nila and maalaga. For surfers indeed.Will definitely recommend this place to my friends!!!👍👍😃

location

ambiance

none

It's okay.

clean, quiet and comfortable

I liked the atmosphere. Quiet and secluded. I liked the Nipa Hut style accommodations.

Breakfast was just hotdog. Night before we were told differently.

the property is simple yet very cozy.

N/A

it’s located near the central area of San Juan so getting around was good. Also adjacent to a nice restaurant which was a walk to the main road

not much really it’s what i expected there was some renovations going on but other than that nothing I didn’t like about the place

Very near to the beach. Very accommodating staff.

Paint smell was evident inside the room. Some people were using our 'private' CR, despite staff mentioning that they were able to orient other guests of their respective CRs.

Beachfront - amazing view. Place was big enough for a group of five adults.

Far from the main surfing area.

NOTHING AT ALL! IT’S A SCAM! THE PROPERTY NEVER EXIST!

NOTHING AT ALL! IT’S A SCAM! THE PROPERTY NEVER EXIST. I BOOKED THE PROPERTY,GOT A CONFIRMATION FROM BOOKING.COM.WE WENT THERE BUT NOBODY WAS THERE! THEY DON’T HAVE THEIR OWN GATE SO THE PEOPLE FROM THE NEIGHBOURING RESORT WILL BE THE ONE TO OPEN THE GATE FOR YOU.THEY DON’t EVEN HAVE A SIGNBOARD SO IT WAS SO HARD TO LOCATE THE PROPERTY.THE GOOGLE MAP WILL LEAD YOU AT THE BACK OF THE PROPERTY AND YOU WILL ENDED UP IN A DEAD END ROAD. WE TRIED OUR BEST TO FIND AT LEAST ONE PERSON TO SPEAK WITH BUT NO ONE SHOWED UP!THE PLACE WAS A MESS,A LOT OR RUBBISH AND AN EMPTY BOTTLES EVERYWHERE. I CALLED THEIR NUMBER (09271135161) BUT I GOT NO RESPONSE.IT WAS RINGING BUT NO ONE ANSWERED IT. THE NEXT DAY,SOMEONE TEXTED ME FROM THAT NUMBER AS WELL TELLING ME I CAN GO TO THE PROPERTY ANYTIME AS IT WAS READY.I TEXTED HER ASKING WHY THEY DIDN’T ANSWERED LAST NIGHT AND THEY JUST REPLIED THEY FELL ASLEEP ALREADY. NOT SURE YET IF THEY TOOK MY MONEY…I HOPE BOOKING.COM WILL DO SOMETHING ABOUT THIS PROPERTY FOR NOT TO EXPERIENCE THE SAME FOR THE FUTURE TRAVELLERS.