Todo Perfecto!

El área de restaurante, lobby y áreas verdes

El área de alberca y el cuarto, la alfombra se ve ya muy vieja y creo que guarda olores

The location and facilities are good; the staff is friendly and always willing to help. It is good if traveling with pets.

They changed the breakfast price overnight and offered no alternatives; we needed to find another place; the breakfast was not that good for the overprice they settled.

Staff is very gentile and friendly, specially valet parking, front desk and waiters.

Rooms was a little bit old and air condition made some strange noises at night that kept waking me up. They charged me a fee for taking my pet that they haven't told me about, they said that would take some bowls for my dogs to the room but ir never happened.

Service and food

The big restaurant the garden

No heather in the pool the water was frezing

Rooms

Air conditioner was not working properly

location

humid smell and carpets dirty

Rooms were ok

Too noisy Terrible restaurant, and couldn't charge to room Over 45 mins to check out due to error with the bill.

Close to downtown core

Poor maintenance. Bathroom smelt funny and the hot water in the shower kept going on and off throughout

Beautiful lobby area, staff was very friendly, rooms were clean. Having 2 young boys I appreciated that they had a billiards table, fooseball table, playground area, and pool.

Out of our 4 nights, 1 night the hot ran out of water. It was from about 10 pm to 9 am. Staff never notified us about the problem, and when we called to ask they kept saying that it would be resolved shortly.

location

over priced, underwhelming breakfast buffet. poor, scant shower amenities. no trash can in sleeping quarters. ground floor rooms with sliding doors have no screens or security locking system

Liked the location short walk to zona central.

The room and the lack of attention to detail by staff. No body soap, no tp, no laundry bag, no toothbrush, no call back. The staff was very polite and apologetic but didn’t really seem to care. Including the general manager. The day the Can host large events but they proved to me they can’t even host a family of 5. I would hate to see what they miss in large event like a wedding or any type of business meeting.

the lobby’s alright

paper thin walls … poor plumbing … bad lay out

The location was perfect and the outside areas by pool

the black mold around my window, the view out that window, stains on the comforter and carpet, and torn material on chair at desk. More so, the black mold all the way around the window! pics attached