The dining room team were pleasant and welcoming it really gives a good feeling

The bathroom was not clean enough

The location

Buffet breakfast was cold Cleaners knocking on door at 8am on check out morning to clean Room when check out was 10am

I booked into Mercure as my sister and husband were travelling and staying in the Pullman. When I booked in I was encouraged to join Accord and got the Wifi. Then I was given a room in the Pullman sections that far exceeded the room my famiy had in the Pullman section eg beautiful soft, thick, towels!

The rooftop bar needs to be cleaned up and refreshed with clean/new seats etc. I had no issues with anything else as I only stayed one night.

Unfortunately when we arrived at our room, it smelled terrible. The aircon didn't work, and the light in the bathroom wasn't working. The couch was stained, the carpet was dusty and didn't look like it had been cleaned, there was also stuff on the wall that looked questionable. We called the reception advising them and they did quickly get us to a new room. The aircon worked, smelt better but still wasn't up to standard. Considering the cost, we thought it would be better. There are better hotels for better value in my opinion.

Really nice and helpful staff. Amazing location.

The whole hotel is very very tatty. Dirty sofa fabric. Tiles missing from the swimming pool. The room smelt very stale. Apart from the great central location I wouldn't recommend this hotel.

The location

First room the tv didn’t work then there was mould in the fridge which they was just going to spray with exit mould and leave us in there so moved us the second room had pubic hair stuck behind the toilet dust on the legs of the table and couch and snot stuck in the shower

being in the heart of the city it was accessible to everything. A short distance from both buses and trains, and once you found your bearings you could walk to where you needed to go - or catch one of the three free 'loop' buses.

prices of meals at the hotel seemed rather excessive - close by were several reasonably priced cafe/restaurants. Remember, this is a city where everyone eats out - a lot! We were not impressed with the outdoor/roof terrace area. The pool was smaller than expected and there was only room for 5 sunbathers. Towels however were clean and plentiful.

Early check in was amazing (9am). My daughter was stoked. Plent of room for our bags etc in the room. Location couldn't fault it. Staff were lovely. Upstairs bar was a great addition. Loved the amount of towels available at the pool.

Breakfast was okay. Ran out of butter. Glasses for juice are in a spot a lot of people couldn't find them. The bathroom ran out of body wash, which is strange, considering the bottle was 480ml. So hadn't been checked in a while. Also the curtains in the bathroom were filthy. Bar staff upstairs was a bit slow, so we didn't end up staying for another drink. Pool needs some maintenance - pool tiles. Day beds look really shabby.