La plage

Le service fourni pas du tout à la hauteur du prix payé On est arrivé il y avait une coupure d eau après 15h d’avion on a même pas pu se doucher Hôtel en général beaucoup trop cher pour ce que c’est Nourriture exécrable

El ambiente, las instalaciones

El trato del personal, siempre de malas.

The pools, design, cleanliness, size of rooms.

All inclusive?? No room service with standard all inclusive which was never mentioned. Bookings to restaurants impossible even after days and days of enquiring and utilising the msg section on the app. And a lot of restaurants and areas only for the upgraded stayers. Food selections at breakfast seemed to always be empty. Food options when can’t get into restaurants are cold pizza or chips and mini chicken pieces which were stale most of the time. And would not allow to have multiple?? Noise from drunk people screaming and fighting in hotels at all hours of night and morning and no security stopping it.

La alberca y la ubicación

El servicio fue pésimo no nos explicaron absolutamente nada, no era todo incluido ya que te cobraban en algunos restaurantes

nada

nada

Great place

Room services , restroom was liking water from sinks

Some of the staff was helpful and the beach was great

From the very beginning, we realized that this place is not really handicap friendly. It took two of us to carry my son and all his belongings up the first floor to get to an elevator and to get to the beach, family members had to help bring my son down multiple flights of stairs. Also, our room had no washcloths and when asked if we could get some, they said they did not have any. Our room was never cleaned throughout our whole stay while some of my other family members rooms were. We also called maintenance to fix our air in our room and they said they were on their way, but never showed up. Food was okay but could not get a reservation and multiple restaurants would not let us eat there. I been to Mexico a few times and this was the worse place I have stayed.

They charged us more at the check in

Outdated and staff was not friendly

The view was good that’s it

Staff, check in process time and food

Location

Old bedrooms. Too much walking to get anywhere, restaurants, lobby, etc. But too old.

Just the location in Cancun

The beds are horrible, the A/C is not properly working, the staff is rude. The long lines to check in, the towels are old, torn and dirty. The food is nasty, long walk to room. The staff does not care for customer service or attention.

The location was nice

Everything was dirty. My first room was extremely filthy it looked like it hasn’t been fully cleaned in years. The tables and beds were filthy. Walls had mold the doors and tubs were thick with dirt and grime. Hairs from previous guests were in tub and makeup was in sheets- the house keepers do not change sheets after every guest. I had to change rooms because the first one had yellow water coming out of the showers and the second room was cleaner but still filthy. Being an inclusive hotel, the refrigerator was empty, I kept calling for some to fill it up with water and no one ever came. The house keepers made my bed messy and never replaced towels. I poured conditioner on my hand a found someone else’s hair in it. The food is horrible unless you upgrade to VIP. This place is a horrible place I will for now on only stay at the RIU. They have a sign that says the room is fully cleaned and disinfected but it’s the truth is their rooms are filthy unlivable conditions. I’m still waiting for their manager to contact me and still no contact. I spent more time calling and trying to get accommodations I never received than actually having a restful relaxing trip

The beach, location and majority of the staff were great.

Mini bar was never restock with water, got the room with water that were already open. Food was not good.

The place is enormous and beautiful, nice spaces for relaxing and conveniently close to the beach. The food was abundant and with a high variety. As you can expect is not gourmet but really good. The placita and night shows were a great option. The pools were amazing and distributed along the property. The views to the beach and the lake were amazing too.

There is room for improvement for the check in/check out - it took more than an hour to get the room key and long lines for the check out, and it was super messy due to the large number of people. Probably there is a high personal rotation rate and there were people who did not know basic information such as a luggage store room for the ones who arrived early o depart late. The schedule times for restaurants in the app did not match the times people in the restaurant attend. Wifi is not high-speed even for use the hotel's app. Beverage offer was good but could be better.

the hospitality was nice, but the overall place was not as I expected it to be.

- room door wouldn’t lock  - small elevators - Dining was disgusting, drinks were terrible. - food was disgusting.

There were plenty of restaurants, things were updated, and the resort overall had plenty of things to do and relax.

I have never in my life waited in like a 30 foot line over an hour and a half to check into a hotel/resort.

The location was unbeatable, the place dreams are made

The property is dated and the maintenance is not completed to a high standard

there was a lot of noise next to the room where I was the same meals and desserts every day, and staffs are out of respect. I talked to people staying at a few hotels and they said the staff were disrespectful

there was a lot of noise next to the room where I was the same meals and desserts every day, and staffs are out of respect. I talked to people staying at a few hotels and they said the staff were disrespectful