good

Good location, friendly staff. Good value for money, close to Tube station. Clean, modern facilities.

Nothing really, parked elsewhere but not an issue. Space for one car one front.

Staff were very friendly, accommodating. Room was clean and good size. Bathroom was a good size. Location was great for getting Central.

Could not adjust temperature in the shower so it was too hot and the pressure wasn't great.

The room was super small

The size of the room. My suitcase didn’t fit on it.

really bad experience, so not much

the parking is a small driveway at the front, only just fitting my Astra onto it. the receptionist “helped” me reverse onto it not to not see the marble statue (low down) which then damaged by bumper. oh and then get charged for the privilege to park there. when trying to shut the gates I caught my hand and cut it, only to find their first aid kit wasn’t even fit for purpose (when they finally found it). I had to ask for a towel (apparently they hadn’t been picked up from the laundrette yet - at 5pm…). One of the blinds in the bedroom you couldn’t make opaque, which was fun when trying to have a shower. Pillows were extremely lumpy and uncomfortable. Stifling hot in the room but unable to keep window open as right above smoking area. Wanted to raise complaint but nobody available and then nobody there on check out, despite ringing the bell several times.

Room was very clean and comfortable, bed was firm and very good. breakfast was plentiful and tasty

A bit more storage space would be a benefit, but it did not affect our stay adversely

We had a twin room on the top floor. The bathroom and beds were good. It is close to Hounslow Central tube station. It is also close to Hounslow town centre which has a good selection of shops, pubs, restaurants, etc. So it is a great location for the night before an early flight from Heathrow.

The room was far too small for twin beds. We ended up having to push the beds together to leave enough room to open the bathroom door far enough to get in. The was also a problem with the room key, so the reception staff had to come up to the room to let us in each time we went out. There is no lift.

Great location - close te Tube, parking availability - excellent service

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good location

n/a

The staff were friendly

The TV didn't work but we didn't ask for it to be looked at as we needed to get to sleep. The bathroom ceiling was mouldy and the extractor fan didn't do what it needed to do. The parking was odd as it was in someone's drive and we got blocked in. Gary did get get this sorted quickly though.

The staff received me well and provided a room for me to check-into before the official check-in time. Rooms are very clean, functional and all necessary provision was in place! They were always available to provide assistance and information. I surprisingly got support at 5am to assist me with my excess luggage to the Tube station enroute to Heathrow Airport for my flight.

The location

We've stayed there for 4 nights and it was horrible. Here are a few things: - No reception, most of the time there was NO ONE availaible to ask for help/check in/check out. - On the 31th of december there was a big fight in the pub/bar downstairs which made us very scared to stay in the hotel, which is unacceptable in our opinion. - We also had NO cleaning service/housekeeping for the whole 5 days of our stay, which is unbelieveable in our opinion.

The staff is very friendly and kind. Thank you for providing all the comforts for the hotel residents. I wish you success. I will come back to the hotel again if I visit London next time ❤️👏🏻 .. With my regards, your brother Abdullah

Location and breakfast

Nothing

location handy

tiny room. too cramped. blind didn’t block out any sunlight whatsoever. average shower.

Nothing

No electricity, noisy for several hours right into the night, poor security as someone attempted to enter my room.

location

no breakfast before 8 even though advertise from 7am, loud party until 2.30 am on week night.

Excellent breakfast, good coffee very attentive service, staff very helpful with a smile. Great location for rugby

Room to small for 2 people