The resort was lovely- reception staff were unhelpful, surly and didnt follow up on any request. Anna the head of guest relations was lovely but the rest of the front of house staff were lacking in courtesy.

I made several requests before arriving none of which were carried out. The room on the lower ground floor smelt of damp and was very unpleasant for your children. I had to escalate matters with the head of guest relations who totally understood the complaint and i was given 150 euros compensation but was told to pick this up with booking.com upon my return.

The staff was very helpful, the facilities are good. The food was good and varied each day.

The cleanliness in the common areas could be improved - e.g. the alleys between the buildings are full of birdshit, it looks like they haven't been cleaned in a while. Swimming in the sea is rather dangerous, as boats go back and forth right in the bay where people swim - you basically swim in between boats. A lady was almost hit by a boat as she was swimming, an incident avoided only because people on the shore saw what was going to happen and started waving to the boat to stop moving. The hotel / local authorities should not allow boats to come so close, or at least designate some boat-free areas. We would have liked to have some Spanish food in the buffet (paella, traditional tapas, etc).

Gardens well maintained, beautiful location on bay

Superior Rooms outdated; Food/Buffet not same diversity and value as in other Robinson Clubs; staff was arguing in front of guests repetitively.

We had an excellent experience! Great staff and regular guests! Fab food! Dinner for One performance almost better then the original!

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