The meals were fine and the staff were accommodation about the specified times for the offering of each meal. Since most guest may prefer later times to visit the restaurants for meals, why not revise the meal times accordingly.

The room safe needs to a bit larger to accommodate electronics and laptops.

Breakfast

It was so amazing choice to relax

Everything was so expensive (even food or drink) and also had at least 30% tax and service on each price And I didn’t like this

The pool and the facilities.

Unfortunately the staff at Mermaid Hotel & Club behave poorly towards locals or those who look like locals (me). The attitude and double standards were apparent to me from the get go, especially at the restaurant. This was extremely dissapointing as all guests pay to be at the hotel. This alone really took away from the fact that the pool and other facilities were good.

Beach front.. my rating of 6 all thanks to the beach atmosphere.... Secured parking inside a gated boundaries Friendly Housekeeping team placed some flowers (decor) on our bed upon making up room... Size of the room is good for a couple & balcony seating also nice.. we enjoyed the sea view and had a relaxing time thanks to the beach ⛱️

Very unprofessional. They ask to fetch drinking water from a dispenser placed at corners of public corridors and no bottles water given for guests.. not mentioned about it in the booking.com as well.(However, after 2 hours complaining and trying to approach GM we received 2 water bottles of 500 ml daily but overall it was a very insulting and disturbing situation. We paid in full upon check in for 3 nights without knowing this information) We bought our own water & soft drinks too from the restaurant (paid triple price) as I had to take medicines and we were tired from a long drive.. it was a very dissapointing incident... I hope the team gets better training on hospitality and open their minds to the world a bit more....if you are not providing anything, please be clear about it when u advertise ur guest rooms... No tumble dryer provided, no cloth rack etc... Bathroom amenities were very limited to a piece of soap & toilet paper .. We spent 2 hours till 9 p.m. to get our TV changed to another upon check in , maintenance team was supportive but Front Office should have coordinated with HK & checked everything before handing the room key as we pay to get a relaxing holiday and not waste time bothering about any issues... Very unprofessional that back office team & reception ladies jumped to the breakfast buffet even before the guest buffet time ends and very ugly to see how they serve themselves... hilarious... not much breakfast varieties as well. there was buffet breakfast on 9th & 10th July. We didn't stay for breakfast on 11th July, checked out around 7 a.m. Quality of food is just normal.. nothing wow No elevators.. balconies are connected and not the best security I would say Be careful from people trying to scam u.. they stand right outside hotel fence in the beach area..

Fabulous property with good facilities and fantastic staff who were all very helpful

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only the location good