It's a different hotel, with great staff, warm indoor swimming pool, great jazz music, super nice bath, and really pleasant gardens. Food is very good as well. If you are not staying there, at least go to have breakfast!

The hotel in general and rooms were sparkling clean, beautiful on the inside, gardens really well kept, very Mexican!!! would absolutely come back here again!

nothing.

Location is great, staff are very friendly and the property itself is beautiful.

While the food is not bad, I think it can improve.

spacious rooms, good food in restaurants, traditional style

long time until hot water comes out (waste of water), no flexibility for later check out (I stayed 5 days and zero concession)

close to airport walking distance

a bit outdated shower installation water escaping

Rooms big and comfortable, nice garden. Close to Toluca and Metepec. Good fish restaurant nearby.

The hotel is located near the motorway, that means it's easy to go in the direction Lerma, but on the way back you have to stay in jams. Not much interesting in the direct vicinity.

Excellent room with classical style

Wifi

The hotel is beautiful, clean, and well maintained.

The pillows were too thick. I couldn’t use them, so I had a hard time sleeping. My companion couldn’t use the pillows either, so I imagine many people might be having the same issue?

very clean, excellent service, beautiful garden as hotel decor

Absolutely loved the grounds of the hotel. Everything was well kept and so beautiful! Our room was clean, the staff was always so helpful and sweet. We definitely will be staying here again.

Very delicious food and excellent service.😍

The room was big and the bed was comfortable. The staff was very friendly. Good parking space too.

The AC made a lot of noise. The decoration was a little outdated. The shower didn't have hot water, so I had to bath in the tub.

Massive room, fantastic staff, beautiful garden, security guard at front gate.

Location claimed to be Metapec but was actually in Toluca

this is the best experience i had in Mexico it’s awesome hotel, nice design,nice atmosphere,nice people, I like it

just nobody didn’t knows English

In general people is very kind

The preparation of the meals take to much time

One of the most beautiful hotels in Mexico, exterior meticulously maintained.

Our Room had a couple issues. Toilet leaking and one drawer of the front furniture broken. We were moved to another room