Location, Chic, Friendly, Helpful, Comfortable, fabulous Artworks

Nothing

Our stay at CHAO was so much better than what we expected. The lobby is large and modern, filled with different types of art. There are multiple restaurants located inside the hotel, with a snazzy bar. The bartender was super friendly. Our room was HUGE, with a bathtub and extremely comfy robes. The room by far had the largest "living room" I've ever seen in a standard hotel room. Yoga mats were provided too, showing the hotel's attention to detail. The hotel is eco-friendly, and only provides toothbrushes on request. Toiletries are also provided in bulk in the washroom to minimize plastic waste. The location is also amazing, as it is literally next to the Sanlitun Taikoo Li, one of the trendiest areas of Beijing. Breakfast was partially a la carte and part buffet. Both Western and Chinese options are available, with pastries, home made yogurts, fresh squeezed kale and orange juice provided every day.

The breakfast foods they serve are very healthy and low sodium. Some may consider it bland, but it was ok for me.

The staff were attentive and friendly, breakfast was tasty, the suite was spacious and everything was so well thought out. The hotel is in a great location and the room was quiet. We loved that we had a free mini bar and 24 hour stay.

It was all great!

design, facilities & location

cleaning lady are too noisy in the morning, banging doors etc

Great rooms and location for events. Nice breakfast room and arrangement. Bar and restaurant in-house.

Rooms are a bit small, and windows are not so spacious.

Excellent staff. Bilingual and helpful. Breakfast was spectacular with Western, Eastern, and health food options. Our double room with adjoining doors was perfect for our family of four.

The price was a bit high considering there was no swimming pool.

The room was nice

The service. Not a 5 star hotel. The food was basic for breakfast. Tasteless and just not what I would expect from a real five star place. I recommend going to a real international hotel if you want 5 star. I had ordered a room with a free mini bar. I asked if everything in the room was free. They said yes when I checked in. Then when checking out I had to pay for the bottle of wine, which online is worth only 30% of the price they charged. I only had a small taste of it as they said it was free. Worst 5 star experience ever and I frequently try 5 star places. At breakfast the waitresses often walked around not knowing what to do. Or handed you a menu then disappeared before you could give your order. The options available looked plenty but the food that was served was very basic and plain

Te breakfast was excellent the bed very comfortable

Charging station by the bed did not work

Mini bar, spacious room.

Not good enough quality of sound isolation.

Interior was good, room was modern and clean

Not all of staff could not speak english. When i asked to check the TV, they sent non english speaking staff,