Room okay, but see below. Food good at 'adjacent' MacDonald Highland Aspect Restaurant. But not much else.

Reception unhelpful. Room not ready on arrival c. 3.30 pm. My wife is disabled, and her needs weren't considered. We had to go away from the hotel and return later, since no tea, coffee etc. facilities available until after 5 pm. Officially it was 4 pm check-in, but they had been advised in advance, but paid no attention. They took our bags to the room c. 4.30 pm but we could not get access until 5.15 pm. Dysfunctional – receptionist told us they couldn’t trace the room-cleaning supervisor, so room not inspected. Duty manager then told us it was confusion of information. Only Italian cuisine available at hotel situ for dinner. Alternative menu was 200 yards away and my wife was unable to walk that distance on the day. We tried to book a 6.30 dinner only to be told it was fully booked at that time – we’d have to wait 1-2 hours. When I insisted, they managed to fit us in, but when we attended the Italian restaurant, it was less than half empty and for the hour after 6.30 pm!. Despite booking / paying for dinner, bed and breakfast we then found out that we were only allowed £25 for dinner. When we went to the restaurant, items on the menu were expensive and we ended up paying around an extra £80.00 (unbudgeted) for both nights. Indeed steaks at the ‘adjacent Highlands’ hotel started at £32! That is a con and probably a breach of contract. They make profit on the room then make more profit on the highly priced enforced menu. Plus, you don’t get offered a refund if you don’t take dinner, opting to dine elsewhere. Italian food wasn't great. So never again for the Aviemore Macdonald Morlich! Disabled access at the MacDonald Highlands was also poor. We had just spent 4 nights at an excellent hotel in Pitclochry (The Green Park -- also 4 star), where we were well looked after, with excellent food, service and surroundings. So this was also a massive comedown for the trip.

location and swimming poor were perfect.

drinks from the bar there an absolute disgrace! almost 8 pounds for a pint of lager is robbery! over 5 pounds for a bottle of sparkling water!

lovely room with very comfortable big bed. great location

the pool / spa is more like a local leisure centre. not relaxing in the slightest and was full of kids. jacuzzi didn’t work. Majority of restaurants were closed.

clean and very comfortable, first impression of quality throughout with very pleasant greeting on arrival.

didn’t stay long enough to find any faults if any?

The hotel and room were nice and served my daughter and I perfectly. Hotel staff were on a whole very nice and friendly. The leisure staff on reception were excellent.

The food at the Italian was tasteless and the breakfast in the morning had very little for vegetarians on the hot counter plus you had to get there early if you wanted any muffins etc which we never managed to get any of. Drinks were extortionate,

Everything was excellent

Nothing

clean and comfortable

could have done with more shampoo and shower gel gents toilets in the hotel were rather smelly

Good facilities for young children

Wafer thin walls in Highland hotel.

Good location, pool and soft play were good as was the play park although it was full of sheep poo

lacked customer service, very regimented

Really good pool and soft play were fab! Our room was ok it was dated looked like they have started doing up rooms and not finished, so I think we just got put in an old room. But it was nice and clean and had everything we needed.

Rooms were dated and not representative of the photos in the booking.com advert.

The location, kids club and the cleanliness

The room was very clean. The staff were friendly and very helpful. Swimming pool was good

Limited choice of menu at Aspects and Giovanni's restaurants.

great central position, good sized room, excellent breakfast

no bath towels - had to ask 3 times and then my husband had to go with staff member to get them at 6:30pm. we had restaurant reservation at 7 which we were late for. no bottled water either. coffee ring on the side of the bath.

Lovely staff, beautiful clean and comfortable room.

Limited choice in Giovanni's restaurant (no fish).

Staff were really friendly and food was lovely. Was expecting it to be not great because of trip advisor reviews but was brilliant and will be coming again

Nothing

it was central to Aviemore

We turned up for check in at 3pm. We were then told our room wasn’t ready and hadn’t been checked off bed head house keeper. Was left waiting 1 hour and 40 mins before pleading to just let us in as we had reservations elsewhere for food. We weren’t the only ones and seemed like a lot of chaos.

great reception and leisure staff

staff disagreement in corridors and low morale poor quality breakfast and no orange juice at all over 2 days expensive food for the quality