Nice view, awful owner

I have rented over 200 properties over the years and this owner by far was the worst to work with. He doesn’t respond to any phone calls, email, text or whatsap. One hour before check in he sent a text with lockbox code and specific instructions to park behind the building which I did; this was his only communication, you are on your own. He asked me for my car license info and stated he would file it so that I could park there. The next day I received a parking ticket for 42 €. Since his apartment is in a “no vehicle zone”, I now await an additional fine of 200 €, 100€ for both entering and exiting as he obviously did not register my car as promised. I tried to contact him and asked him to please register my car to avoid this huge fine, no response. I tried phone, email, text and whatsap, never a response. You are completely on your own with this apartment, good luck if you have any problems as you will receive zero response/communication. So if you want to ruin your holiday, go ahead and rent from this passive aggressive owner. He should be removed from the booking.com rental program.

Perfect location.

Contact with the host was very poor. There was only a half roll of the toilet paper for 4 people. The bed sheets and towels had blood and other dirt spots. The water in heater was not turned on so there was only cold water the first day. We had to figure out ourselves how to tur it on because the host never answered to our messages. One of the bed legs broke when sitting down on the bed. It was not possible to sleep on it. The host gave us access to another bed in the apartement next door. Have to carry your luggage almost 1 & 1/2 floor to access the elevator. The apartment was on the 5th floor.

Elevator was not working, no information about that and the apartment was in the 5th floor (friend was on crutches) The apartment was quite cold

new experience nice bed

bad location hard to find and no elivater barking closed

location was great. was very clean.

no directions given to find apartment. called 5 times and messaged. finally received a message with code. heating did not work. had to leave reverse cycle on. asked for instructions did not get any feedback. place was freezing. only 1 bedroom had the radiator working. beds were very uncomfortable. shared a bed with my daughter so we could use the extra blanket. small things like no toaster, no spatula, no small starter kit like washing powder. not worth the price. very difficult with communication. very disappointed. was so looking forward to our stay in Como.

location is good and clean and bright apartment, cozy apartment for family of 4.

The heater in the master bedroom didn't work. I reported this problem to the owner, but no feedback. Fortunately, the weather is not too cold these two days (at the end of December)

Location in the center

difficult to find .. difficult to reach the apartment .. no elevator.. its in the sixth floor

location

The elevator does not work and the apartment is at 5th floor. So If you have luggages, is a nightmare on those stairs. The couch is extremely unconfortable and noisy. 2 people can’t sleep on it.

Great view, clean and spacious

Unresponsive, unclear instruction on parking, elevator was not available

location

it was 5 floors up

The location of the apartment is good.

The host is very difficult to reach. We only got check-in information after we arrived in front of the building. When we have problems with the apartment, the host never replied the message. Upon booking it was promised that parking is in the same building for free. But only on the way to como, the host told us that it is not possible for parking and we need to park in some garage elsewhere. The garage that the host recommended costs 35 per day. Since the apartment is in the limited resident zone, so we wondered whether it is ever possible to park in the same building and why this information was not delivered earlier.

Fantastic, comfy, very clean!

A little hard to find, but used the photos to identify where it was.

location, decoration and the view!

parking was full had to park away from the unit so not as advertised

unfortunately the car park right at the location was closed on the day we arrived

big apartment nice furniture

air conditioning not working very hot u need to solve a puzzle to find the key the owner he didn’t replaying where is the parking for my car not a great stay for me

Great location and very nice apartment

They should have more facilities to cook

location was perfect. well equipped. beds comfortable. later checkout ideal.

could not leave our bags early when we asked. we are moving each day so would have been nice to store bags when we arrived.

It was very clean and incredibly comfortable to stay in, with a beautiful outdoor terrace. It is in a very convenient location.

More toilet paper.

Well equipped kitchen and beautiful balcony.

Heater stopped working for 1 night, water heat was not consistent. Parking was advertised as private parking, we assumed that the host had its own parking, however it would be the parking complex 10mins walk from the apartment. Communication with host on parking space was slow with replies,

The location is fantastic, It's just few meters to the boat, and central station. Highly recommended for family.

Great location, wonderful apartment:)

There is nothing I could mention

The Location is excellent right next to duomo and walking distance to the Lake. The apartment is spacious and renovated has everything required

The Car Parking is not on site but is available in a Car Park near by around 5 mins walk so one has to plan accordingly

This apartment is fantastic! Modern design, exceptionally clean, equipped with everything we could need and a wonderful view of the Duomo. Loved the large balcony where you can eat and enjoy the view. It was really nice to receive a text a few hours before check-in with details on how to access the apartment and tips on where to park. We only stayed one night, but we will definitely be back!!

Very nice, modern and spacious apartment in the heart of Como. I highly recommend. The terrace is comfortable and we appreciated the 1,5 bathrooms.

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Beautiful view, good location !