The property was extremely well maintained. Amazing customer service. Kalila provided exceptional customer service. Upon arrival, she was prompt, thorough with the check in information, and friendly. I shared the purpose of our trip - going to the strong museum and she took the time to tell me about the attractions and how my kids would love it! She was so kind and friendly, talking to her made me feel right at home with friends! She also recommended some restaurants for us to dine! You can tell she e really takes pride in providing excellent customer service as she is definitely a people person. She made our stay go above and beyond exceeding our expectations. We’ve stayed at home2suites in Buffalo, and did not have the same experience unfortunately but we are already booking our next stay at this location later this month.

N/A

It appeared to be new

The beds were hard and the kids were terribly loud. I could hear them over my head it was if a demo was driving over my head.

Everything

Nothing

Front desk team was amazing. they took great care of us, accommodated some special needs of ours and were very polite and friendly.

Breakfast choices were great. Staff were super friendly!

Clean , well maintained comfortable Very friendly staff

Nothing

Cleanliness, excellent , helpful hotel Staff and great breakfast.

Nothing

The ladies at the front desk were great and so welcoming.

The lady filling breakfast was rude