Staff was very friendly and accommodating.

Pool was unavailable, at breakfast no microwave to make oatmeal.

Nothing. Staff was extremely rude, we didn’t get the room we specifically booked and paid extra for, and we requested our room to be next to our kids room and they put us on completely separate floors.

Everything. Also the room was super super dirty.

Ok. Very little variety and ran out of plates on 2nd morning

Facility needs updating. Toilet ran constantly. HVAC unit excessively loud. Lots of noise from above and in hallway

location

no breakfast one day. no food

It was convenient for why we were in Rochester.

I didnt like the price, I booked back in January and it wasn't listed for that. It was a lot considering we had to check out before we could even eat the free breakfast and couldn't even swim because the pool was empty. Feel like the no pool thing should lower the cost a bit. Its not a bad hotel just not anything special either.

close to the hospital

dirty, poor ventilation

staff were all very helpful

bad location. Ran out of blankets ( and I had to it my own) , room was hot and AC would not kick on.

Breakfast was decent and serving lady was nice and helpful

We walked in with kids for check in and they had naked people on big TV in the main lobby and when I said something to the front desk lady, she said she's not really watching TV, which was not my point and she could have just switched channels. Then we found out their pool was out of service and not available at all. The bathtub had no stopper so we couldn't even take the bath. The check out time listed on booking.com is 12 pm but during breakfast time we found out it's 11 am , went to the front desk to confirm and it is 11am. Most of the issues could have been prevented if information was updated on your site