The Upgrade that they gave me after having to endure a night of a Mouldy Smelly room with Bad TV reception, a wobbly noisy fridge. The Upgrade to a Suite finally was nice

ROOM 701: I had to endure a night of a Mouldy Smelly room with Bad TV reception, a wobbly noisy fridge. I complained and there was only 1 other room which smelt like a stale Ash tray. I took 2 Antihistamines which stopped the Mouldy itch and Asthma flair up and the next day after speaking with the manager was upgraded. But I'm still feeling funky Mould itch 2 days later.

Awesome Pool, good room, lovely staff, breakfast

Location was quite a long way away from other bars, takeaways, shops etc

Comfortable spacious rooms. Bathrooms good, shampoo etc very nice.

Breakfast buffet was costly at $25/head.

Staffs especially kitchen and dining area were brilliant

Property was fine but it is not new as it look in the photos. Clean in the rooms but dog and cat smell outside our room and there was a dog which staff claimed that they didn’t know about it. Staff came down and sprayed with air freshener thanks to him. Kids upstairs were running around and were too noisy at night. Hope there was a toaster in the room because sometimes people may sleep in and miss breakfast Our room phone wasn’t working so my daughter has to go to reception all the time because there was no daily cleaning, linen change etc but when we asked for anything, staffs were very helpful and supportive.

The gentleman at check-in was so lovely and informative. We had a big day at an event that was held in Canberra and we were tired and check-in was so smooth. The hotel was fully booked but we were still able to find a car spot onsite which was great. The room was spotless, beds were so comfortable! Breakfast onsite is another bonus. Could not fault it, will stay again for the same event next year.

The breakfast was delicious; however, arriving just 30 minutes before closing meant there was hardly any hot food remaining, and it wasn't replenished. On a positive note, the air conditioning was working well.

Upon our arrival, we encountered a couple of issues with our room. Firstly, there was no kettle available, and the TV was not functioning. We discovered that the antenna was not connected, requiring us to perform a scan to resolve the problem. This could pose a challenge for someone less tech-savvy. During my 7-day stay, despite being informed by reception that the room would undergo a light service (e.g., bins emptied, towels replenished, etc) at the 3-day mark, this service did not take place. The room's furniture arrangement was less than ideal, with only one chair provided. This setup would have been acceptable if there had been a couch, but without one, one of us had to resort to eating on the bed, particularly inconvenient given the lack of room servicing. Additionally, the bathroom fan, linked with the light, was excessively loud and could not be turned off separately. Moreover, the shower lacked a convenient spot to place personal soap, essential for individuals with sensitive skin who cannot use the provided hotel/motel soaps. The absence of coat hangers in the room was an inconvenience. To add to the challenges, the hallway light seeped through the bottom of the door, making it difficult to sleep. I had to improvise by placing a towel to cover the light. Perhaps installing a timed light in the hallway would resolve this issue, ensuring a more comfortable sleeping environment. Parking proved to be a consistent challenge, as finding a spot daily was a struggle. It would enhance the experience if rooms had allocated parking spaces. Overall, while there were some issues, addressing these concerns would significantly improve the stay.

Beds eere terribly uncomfortable bar staff did not know how to mix drinks did not seem experienced

Bed was terrible uncomfortable bar service terrible staff need adequate training

Convenient location and had everything I need - my needs were simple and happily met

Nil

Clean and comfy

No parking spot was available. Enough parking spots should be available as per the room count

Staff were excellent, never met such helpful wonderful people 👍👍👍👍....

Breakfast could've been better.....

Cost location comfort

Room Smelled a bit like vinegar.

Bedding was not clean at all

How nice the room was

The location, could only get Ubers into city as public transport was not easily available

Nothing went well... The lady at reception upon arrival was good. That is the only good thing.

The room was so rundown. The bath was dirty. I was woken up at 6am by squealing pipes. When I spoke to reception about this, they said thank you for letting us know. I don't feel like this was acceptable. It felt like it was brushed under the carpet. No offer of compensation. So disappointed!

Spacious rooms, comfortable beds, decent breakfast selection, nice pool, public transport links.

Wifi didn’t reach into the room, despite the wifi immediately connecting the moment I stepped outside the room.

Reasonable with price. Had family room , so a small microwave and fridge could have been handy.

One of the bed did not have top sheet. Gap between double bed made a little discomfort for sleep, need a mattress topper.

The location is closer to Queanbeyan and $25 breakfast.

The room wasn't clean, bed had many shards of someone’s hair. The bathroom was very dirty. When mentioned it to reception they mentioned housekeeper was not available. Hand and body wash was empty. The next morning when the housekeeper came she didn't clean anything only refilled the hand and body wash liquid. 2 Star Hotel in the name of 4 Star.

Ample parking. Nice breakfast.

Breakfast time on the site was different than the one in the hotel. There was no water in the room.

Wonderful place to stay

Not daily cleaning … no one empty bin

Spacious

N/A

Location was great. Unit was clean

No toaster, microwave, cutlery (other than spoons), or general crockery. Ibis Styles could do better.

Reception was very friendly and helpfull. Staff friendly. Good buffet breakfast

Tradies wore dirty muddy boots through reception and to rooms which cleaning staff took a day to clean. Breakfast included was full on our last day and we had to wait till 10 minutes before closing. before we could complete our breakfast the buffet was closed down. They should consider booked seating sessions when they include it in the room price.

people

the cleanness of the bath room

good price

smells of dogs 😡

good position good parking

the room we had was old and needed an upgrade. leaking tap in bathroom was very annoying

location. close to the place I was working at

the beds were hard and uncomfortable, no lift and needed to carry my bag up and down the stair case

Easy to check in @ check out … room was comfortable with air conditioning was a bonus…

TV .. there was limited channels to watch .. more channels would be good.

Convenient location. Car parking. Clean