Locatie, ver van het centrum. s Avonds lopen over een slecht verlichte straat. Hygiene, kamers niet echt goed schoongemaakt. Enorme rooklucht in de kamers door een grote brand bij afvalverwerkingsbedrijf in de buurt. Niet over geinformeerd. Verbaasd dat gasten niet zijn geëvacueerd! Heel slecht. Dit hotel is geen 4 sterren waard.

Excellent staff, service and food. Also a nice location

The rooftop is closed/being renovated. The shower and whole bathroom needs a bit of a touch up. (Drainage closer was broken, hand shower and shower head went on simultaneously when showering)

I loved the pool area. Really relaxing and lovely to step out from the rooms.

Staff exceptional. Very friendly and helpful. Especially Sherrie at front desk went beyond expectations and also Harry the Supervisor at our breakfast which was superb. He always made sure we were completely satisfied and looked after

In our room only thing missing were drawers. A must to improve on and had to turn shower head around so not too much water out of shower base into bathroom. A spa near pool area would be nice.

The resort was tired and a bit grotty. Milky shower screens, no mobile to tv connectivity. Very average for a 4 star hotel

Rooms need to be updated and cleaned more thoroughly b

The staff were all super friendly and great pool area with plenty room and sunbeds

For the price we paid I expected the room to be better, I found the shower was a bit dirty in terms of the corners. I didn’t like how the location was not on the Main Street.

I love how beautiful and clean it is. the staff is Also so welcoming

nothing

everything

nothing

very clean, friendly staff. We really liked the location, very short walk to restaurants and shops. rooftop bar was great too.

Nothing

super cozy and zen, modern finishing and a true delight

Everything is great, just location is a bit inside the lane

The location was good.

The room wasn’t clean.

Everything was really well looked after, staff were amazing.

Breakfast wasn’t included

The location and staff were excellent.

NA

Pool, breakfast, staff location!

Gym is a bit dated looking unmotivating however appears people still Use it. I used the lawn out by oool to stretch much nicer.

almost everything was really nice

the bathroom smells a bit bad

All the staff are helpful starting from Reservation staff called (Eka) if not mistaken who managed room deco follow up by HSK person who deco it and Open c/in the staff who check me in was nice also…if not mistaken she help me enrolling the membership…All the cafe staff doing excellent service start from Day 1 until my last day…Staff who help us to wake up call also doing excellent service…Last but not least THANK YOU SO MUCH TO MR.BAGUS who allowing me late check due to my flight was on midnight…Check Out Person also doing excellent service and say HOPE TO SEE YOU AGAIN….YES I WILL…Everyone doing their job is beyond my expectation…No more excellent service…Its Exceptional Service!!!! I will comeback to meet to all again…Love Mr.MUHAMAD Suhaimi Room 136 😘