Good selection at the breakfast buffet.

A no go. We got an upgrade from a superior to a deluxe room and wondered if it was a downgrade. The photo looks much better than the room is. Facilities are worn out and it does not feel clean (some spots might not disappear any more even after a deep cleaning). No idea when the windows have been cleaned the last time outside. If you open the tap of the washbasin, it touches the mirror. A plastic protection there in wood look is already falling off. Avoid to look at the sealed a d grouted parts of the shower. No towels at the pool and no staff there. Scratched toilet bowl seat and clogged toilet there. Liquid soap was empty. Staff at the reception did not know opening times of the few sights, it just consults Google maps. Breakfast staff does not speak English. The hotel seems to target mainly Indonesian customers. The egg station is outside right in front of an exhaust. The breakfast selection was good, but expect jams and juices that taste chemical.

The security were professional. The staff and front line management were organised and allowed everything to work as clockwise. A home away from home as I pursued the Prajogo Story . https://youtube.com/@ps3theprajogostoryfindingm803 . Many wonderful staff to name them all but to me are like family. Novita and Mulayadi are great in their role as all the others were able to perform their duties with professionalism as well as tender loving care. They are passionate in their job and when their is the passion excellence is delivered. I hope to one day return and they can be like family. Special tanks to Samudarno, Agung, Stevina, Dina, Afrik, Galia and sorry if I can't write all your names. Hope to see you keep smiling in the job you love. Kindest regards Setio and The Prajogo Story.

Comfortable room with every facility. The facility is well made and many services are available. The hotel restaurant is really good and the staff very friendly. Excellent value for money!

The hotel rooms are pretty comfortable and thanks to the big windows you can enjoy the view over the city. The first day we had a problem with the AC properly and the staff promptly changed our room to another one with a functioning AC. The breakfast buffet is quite varied and the offer comprises local dishes. We also enjoyed dinner at the restaurant and the dishes were very tasty.

Room with balcony, pool and gym available.

Restaurant only available for Ramadan buffet for dinner

Almost all except they gave us the room without changing the sleeves at first. We complained. They replaced. However this should not have happened.

The small flies in the breakfast area, salad/fruit corner !! Too bad..

location, cleanliness, and friendly as well as helpfull staff

there is no hot water in our unit, and no handsoap near the sink

Very kind and responsive staff

Strong damp smell in room and floor. Very worn sheets and bath towels. The condition of the bathroom and toilet is unpleasant. But very kind and responsive staff!