Upon arrival homes front lawn was trashed. Property had maintenance issues. Property management was awful. Owner was very responsive, respectful, professional. Overall would stay there again as it was able to accommodate our family and the home was as advertised. Love, love, loved the pool. Home was cleaned properly inside. However, someone accessed the pool in back yard while we were at a dinner show only gone less than 3 hours made us very uncomfortable the last 2 days.

Had the bday weekend for my friend. Started off rough because the cleaning lady was still there at 4 when we checked in and we was trying to decorate before my friend got there.And she was still there for at least 2 hours. So that kinda threw us behind with the activities we planned. The house is a little dated. Needs some upgrades but is livable for your stay. The pool never heated so the owner said he will reimburse me for that. The sliding glass door didn’t lock. The owner sent someone out to fix it, however it still didn’t work. House needs a lot of maintenance. I love the neighborhood, gated community so loved the ambiance. But we made the best of our weekend. Like I said it wasn’t a total lose. The house is doable but there is a lot of maintenance needs to be done!!!

This house is huge! It was 6 of us and we didn’t feel crowded at all! The pool and spa is amazing. Check in was easy. Upon arrival the house we getting clean and sanitized. We enjoyed every moment of it. Until next Time ❤️🥰

We paid extra for the pool to ge heated, when we arrived, the water was low & there was no heat. Several issues with broken stairs & broken patio handle. I took photos & sent it to the owner, he was no very responsive. The next day, my husband had to put water into the pool, and still had no heat. Finally the owner responded to fix the broken stair & address the pool heat. On the 3rd night the pool finally started to warm up. We tried several times to contact the management company & he would not return my calls. We are still waiting for our deposit & refund for the 3 days of no heat in the pool.

The property was clean and had plenty of room for my employees. This was a business trip unfortunately not a fun trip. However, we did enjoy the game room in the garage and sitting outside around the pool. Nice neighborhood to walk my dog and to go for a jog!

We did not get a refund. We contacted owner and HomeAway about condition of house. Imagine, smoke detectors not connected, bugs in downstairs bedrooms, furniture ripped in living room and kitchen stools, refrigerator leaked water on floor, chairs by pool were broken and had duct tape to use as a repair that didn’t work and many other issues. This was our vacation with our children and grandchildren. We left. I would not recommend.

Very good

There were several maintenance issues that were not addressed until 2 days before the end of my stay. These issues should have been taken care of before I arrived.

we definitely want to go back

We had 7 guys and enjoyed each having a bedroom. House was clean, plenty of towels. Beds were comfortable. Pool was a welcome enjoyment after 27 holes a day. Tank for propane was dirty and I would not remove it to get propane, but the grill was brand new. Location was better than last time we came to Orlando and stayed well outside Orlando down past Champions Gate and the rides just to go to dinner were long, so this location in Kissimmee was much more accessible to the area.

Property and location is beautiful. The owner was always available for questions. Pool and jaccuzzi were awesome and my kids loved being there as well. I highly recommend and will consider going back again :)

We had wonderful stay. This house is so beautiful, comfy, clean. We really enjoyed our stay. The pool is great. Everybody loved this house.

My family enjoyed the property. It was spacious and clean and the pool was nice, warm and inviting. The funiture, beds and bedding, kitchen appliances, dishes and cookware was great. Having accessories for infants was a nice touch. The upstairs front left bedroom (as you face the house from the street) where the twin beds are, had a celing fan that is making a terrible noise so we weren't able to use it to keep that room comfortable. In that same room we were not able to plug the small lamp in because the socket was not usable. We found other sockets didnt work when we thought we charged cell phones but woke up to dead phones. We had to buy light bulbs for the lamps and batteries for the tv remote controllers and in the main living area the cable remote on, off, and volume controls did not work and the TV remote did not work at all. That made it a challenge having to go behind the tv to get to those functions. The grill looked unusable and uninviting to use and all the ripps and patchwork in the patio screens took away from the appearance and appeal of the house. It gave the apperance someone tried to break in at some point. The garage is advertise as a rec room but the pool table is off balance, the cue sticks are missing tips, no chalk provide and the fooze ball table is missing a row of players. Since this was the first time my extended family had been to one of these, it didnt take away their enjoyment but my husband and I have and if i rated yours compared to those we have stayed in before, this one would be between a 3 to 3 and a half. Another suggestion would be to provide some basic cleaning supplies and paper towels needed to get visitors started. I know these are all small issues but these area things that complete the feeling of being "at home" while on vacation and would bring me back yo your property. I know everyone doesnt take care of other peoples property like they should and it cost to keep repairing things but you want people to feel welcome and proud to recommend this house and not apologize or caution people about the flaws. Overall it was a great stay.

Loved the key pad entry that made it easy for all of us to come and go randomly. The house is massive- there was room for everyone. We loved the cleanliness of the place.The kitchen was well stocked with the essentials . I had minor questions that I sent to the manager via email and his prompt responses were well-appreciated. Would recommend some basic amenities like salt & pepper, bath soap, dish washing soaps and laundry detergent in case there’s a need to wash a bed sheet for example. Would stay there again but would be concerned about the additional charges for using the BBQ, pool and jacuzzi, or for even extending check-out for a few hours if the house was not emmediately rented out.

The house is exactly as advertised, it was clean and ready. Only issue was hot tub never reached 84/85 degrees. We had maintenance check it but it still didn't work after. At night it was too cold to use. Overall it was great and I would rent this property again.

We really enjoyed our stay at the house. We had 11 adults and the size worked great for us. We had 2 people who couldn't climb stairs so it was great that we had 2 bedrooms on the first floor. The house was clean and it was great to have a kitchen to use. The location was very close to Give Kids The World where we were volunteering so it was convenient. Our only downside was we had to call maintenance for a couple of minor things but did not get a call back from them. We eventually figured out the items ourselves but would have appreciated the quicker answer from maintenance. We would definitely consider this house in the future.

The house was beautiful, more than enough room, it was close to shopping and eating places, it was also centrally located for golf courses. The patio was big enough for all the guys to sit out and talk, the grill worked great. Everything was wonderful

Your home on the "Home-away" site came up several times, which prompted us to look further at the location, amenities, pictures, and ultimately choose to spend out hard earned money with you. Upon arriving to the house we were shocked to say the least as to what you described as a "A first class vacation home". The house is run down, not to mention the tile floors were gritty with sand and dirt. The pool was filthy, there was scuffing of the paint on most walls, broken window blinds in most rooms, broken flooring and thresholds throughout t....in fact, the steps leading upstairs had been taped with masking tape, which in my opinion is a major trip hazard. This was by far NOT the first class vacation home promised. Even the trash and recycle receptacles on the side of the house were overflowing with the previous guests waste when we arrived. Given our daughter is on a cancer treatment plan, we need to be sure of cleanliness....and this house was nowhere near acceptable. It is frightening to see how different what we saw was from the online photos. We checked out after the first night and found an alternate location, our original plan was to stay at this location 5 nights. The response we received from our notification of our leaving was that the house was in perfect condition, we were given only 400.00 back from the amount we payed for the house, even though we only stayed one night. I sent the owner an email with pictures, however he only apologized and offered a free night....no thank you. If anyone reading this would like, I would be happy to send the pictures I took......RENTERS BEWARE!!!

My family and I (15 people) stayed in this home from December 15, 2016- December 18, 2016. It was very comfortable, spacious, and beautiful. It was also conveniently close to many stores, such as Walmart, restaurants, and Orlando attractions. The only complaint we have is that we paid extra for pool and Jacuzzi heating but the Jacuzzi was never warm. Also, the timer for the Jacuzzi jets never worked. Maintenance came out once to look at it and it was hot for a little bit but it didn't stay that. Otherwise, we had a wonderful time and really enjoyed staying in this home during our stay in Orlando.

Some friends and I stayed in this home for a four day vacation and had one of the best weekends of our lives! This house had so much room and was perfect for our large group. We also really enjoyed the hot tub and heated swimming pool. It was an amazing stay that I have no complaints about!

We were traveling with a big group to the parks and all wanted to stay together, we came across this house and it had exactly the amount of bedrooms we needed to fit everyone comfortably! The pool was beautifully warm! The house was awesome and the kids loved the game room. Next time we will defiantly have the hot tub heated for us before we come up! Will defiantly stay here again =)

The property was just like the pictures. It was amazing. It had everything we needed. We stayed there as a get away and we're at the property the entire time. Everything we needed was available. We cooked there the entire time. There were sufficient towels/blankets/pots/pans/utensils /etc. The only thing I wish I would have paid for was the heated pool. But that was my fault. No complains at all. I am sure that next time we will be looking to stay in this same home. Even the 5 kids in our group loved it. The themed rooms are amazing and there's even a crib for the little ones. Thank you so much for making our trip memorable..

We really enjoyed our stay here. The house is so big, I got lost a couple of times when I went upstairs. The pool was extremely nice! We didn't pay for heating, but being there in June the water stayed a perfect temperature for us. What I loved most about the house was it being kid friendly! I highly recommend the place!!