Very friendly staff, ironing facilities in the bedroom a big bonus for me

No towelling dressing gowns supplied as standard

Situation. Comfortable lounge area. Friendly staff

Restaurant closed. Food available in bar

Comfortable beds

Unclean and needs updating

The.setting the proximity to airport jesmond and the Freeman hospital.also all staff excellent really helpful and caring we stayed one night as my.partner had been discharged from Freeman but did not fancy the drive back to West Cumbria the restaurant staff even made toast and tea available for me to take up to room and were genuinely concerned for my partners well being take a bow all staff

Nothing except would have liked to have stayed longer which we will do in future

Excellent value for money. Warm welcome, extremely clean, and great location along with plenty of parking.

Fans outside were a little noisy but certainly didn't interupt my sleep.

The property itself is actually stunning the fact there is grounds within you can walk your dog etc makes this more immaculate. To being greater by the loveliest receptionist ever made this stay 10+ blonde haired woman was the kindest soul ever. Honestly we ended up staying an extra night and she actually remembered us from the night before it’s the little things and she really goes above and beyond with them. I highly recommend this property we stayed at 4 others this same week and came back here to extend our trip we enjoyed it so much.

The room was just what we needed. The staff were friendly.we enjoyed our breakfast.

The pillows were very hard and uncomfortable. Can I suggest a bath mat to stand on outside of the bath?

When we finally moved rooms

The hotel had a dance competition on so check in took over an hour, which was the start of an awful experience. We were put in a room which was like a basement room far from the room we had stayed in before. The room had a broken bed odd furniture, curtains hanging off as not enough curtain hooks. The only nice thing was the bathroom although not very clean. But the smell was horrific, a strong smell of cigarettes, I went straight back up to reception to ask to change rooms to which I was told the hotel was fully booked. The hotel was over run with dancers running and dancing everywhere. We decided to just go out and hope that when we got back there may be a room available. After coming back in the evening we asked again and where told no rooms were free until the following day. We went straight to the awful room and tried to get some sleep, me and my wife had virtually no sleep the bed was so uncomfortable and the smell was horid. We both showered and put all our belongings back in our bags and went to breakfast, we were not spending another minute in that room. After breakfast we went back to reception and they told us a room had been available all night that someone didn't turn up for. They moved us, but the whole experience hadn't been the nice relaxing few days we had wanted. We left straight after breakfast on Friday morning. I don't think we will stay there again, as we weren't part of the dance group I think we should of been informed by the hotel prior to arriving that this event was scheduled. Me and my wife could of changed our days as we were both off work all week, but we weren't given the chance.