la ubicacion

la alberca esta inhabilitada, los buffetes del restaurante a precio alto y sin variedad, sabor X, sin sazon...., la fuente en la entrada no funciona (apagada), las instalaciones del cuarto un poco abandonadas, el wc se tapa,

La ubicación

No sirve el aire acondicionado, la comida malísima, no me cambiaron toallas, las botellas de agua son muy pequeñas, úsenla plancha y o le echaba agua a la plancha o me la tomaba, el piso no lo trapean y nunca me pude conectar a internet

The location and the staff

The AC Automated with lights

Todo muy bien

Comfort of beds.

We didn't have hot water, the hotel sent us to another room just to shower. That was uncomfortable. We needed to move back and forth.

Staff was exceptional!! Room was great. The only problem was that couldn't get room as cool as I like. Thermostat needs to be replaced or something. Housekeeping didn't service my room on my last night there. Was offered another room but I declined. Overall, this is an exceptional hotel.

See above statement

clean and comfortable

n/a

Stuff was very helpful and friendly

Location is terrible. there is a factory just across the road which makes air so bad - you have to wear a mask. Facilities are too old. Air conditioner works when your card is installed. If you want to turn it off (you will because otherwise it’s too cold) you have to remove the card and part of the light in the room will switch off too. Place wasn’t clean enough. There were hair in the bed and almost everywhere. 410 euros per two nights is way to much for such quality. Also the lobby bar is too expensive.

Location

The prices of the restaurant and room service are not matching the expected quality

Very nice hotel close to the airport. Easy parking, Walmart behind the corner. Polite and professional staff. Very good base for trips around Mexico City. Good value for money.

Nothing. Everything was O.K.

online said breakfast was included, we went to eat breakfast and they charged us 20 per person. It said it was close to the airport and it was around an hour away. Staff at the hotel blamed us about breaking a door, which it was broken before and blamed us, we had to pay 200.00 extra. So sad and disappointed of this booking.

I felt they just wanted to take our money for everything, so expensive.

Location, room size, easy check in

Bed sheets and duvet wasn’t clean, I found in one bed several hairs on the sheets and the duvet had several stains, the other bed had clean sheets but the duvet had stains on the inner side, same as one pillow