Our family love this hotel since we found it on booking.com Website. We must visit here whenever we are here in Hokkaido. In the December Christmas holiday of 2019, I left my daughter’s Disney piglet headband in the hotel room we stayed in. Unfortunately, the pandemic restricted us to go back to this hotel for 3 years. We were really happy to be back here in Japan when it reopened the boarders near the end of 2022. When we arrived back at this hotel again, we asked the front desk receptionist if they still had kept our headband, and surprisingly they had kept it in a plastic bag in a box. We finally got the headband back after 3 years. When we go back to Hokkaido, we will definitely always book some nights for this hotel! Thank you for your warming service.

The onsen is probably one of the best that I’ve experienced in Japan!

The location was somewhat remote.

AMAZING AMAZING BATH

rooms a bit old

The hot spring was absolutely beautiful. The dichotomy from the abundant snowfall and the perfectly hot water was truly the experience of a lifetime. The room was massive and clean.

Dinner and breakfast were buffet style meals in the cafeteria. I went into it with high expectations given the room price and expected most dishes to blow me away. Those expectations were not met. I sampled nearly every dish at dinner and of them the only dish I could say was exceptional was the crab soup. It felt like a commercial kitchen where love AND SEASONING were missing from each dish. With a bit more seasoning maybe I wouldn't have cared enough to write this out, but the roast beef in particular was bland.

the rooms were very spacious and elegantly arranged in Japanese style. the most exciting feature is the open air hot spring area- huge and with many fancy aromas baths! a a real joy to try them all in the snow!

the location doesn’t offer much opportunities for walks or excursions in the winter

it has the best onsen I japan great many different bathtubs wow very innovative

Stunning onsen and nice environment

Room photos a little misleading, not quite as nice as the photos show but very comfortable. Bathrooms need renovating

The breakfast and dinner buffet were pretty good.

Do not book here without a car, there is nothing close by and there is no taxis around. There is a bus that comes by frequently, but doesn’t go to the attractions. The next part I had a problem with was mostly my fault, being American, I am not into the Onsen thing. The beautiful pictures of this resort are in the onsen. Therefore you can only go into this area naked with only other guests of your same sex. Of course there are no phones or cameras allowed in this area to take pictures of the beautiful pools. I was also not comfortable wearing the traditional Japanese clothes they provide that are to be worn during your stay, to breakfast, lunch and dinner. The sound proofing is terrible, very noisy from the hallway and upstairs rooms. This is the second time in recent months that I have done my research, read the reviews and looked at the pictures on Booking.com and have chosen a resort that I wasn’t comfortable with. In both cases I changed resorts and forfeited my money for the remaining nights. To me, I would rather pay more money than stay somewhere that I am not comfortable or happy at.

The onsen experience was amazing. Buffet food and range was excellent.

Some things could be cleaner. Would be nice to have the descriptions of the different tubs in English but understand this is a traditional Japanese hotel.

The biggest outdoor hot spring in Japan. Yummy food for buffet style.

Small size toilet