We had the master suite for 4 people and it was spacious and comfortable, especially the beds. The receptionist (Wendy) was wonderful. We enjoyed the 2 bars nearby Mr. Henry and especially Rock Pariaso.

Although parking was free, it was blocks away.

The property is close to town. There are restaurants, bars, coffee places, and so on nearby.

My impression is that, 20 or more years ago it probably was a nice hotel. As it is now, it’s rather unkept. We had to rooms, one was ok. The other was really humid, mould on the bad room ceiling, painting coming off the walls, really strong humidity smell (unhealthy), rusty windows, broken switches, toilet not flushing properly. We requested a change of room, but this was granted only the following day. So, the first night we slept the other room’s sofa. There were futons, but they look dirty and greasy. Broken shower door handles, broken shower tap. There were 2 ladies and one guy at the reception. The ladies were amazingly kind and they did show true concern about our complaints and were keen to get things sorted. The guy was a totally unhelpful and unkind. He also served breakfast, where unkindness showed. furniture is old, some parts were covered in dust, and floors looked they’ve seen better days. Not sure why the owners don’t get concerned about keeping the place in good condition. It really gave the impression of carelessness with regards of keeping the place in a good shape and presentation. if it were not for the two ladies at the reception, I would have rated this place worse. I think this hotel could be a really really nice place if it was upgraded or at least kept in better shape.

staff really rude (front desk and breakfast waitress) breakfast rodiculous , they should not offer breakfast because what they give its not even a contibental breakfast, they only give you 2 toasts 4oz of fruit and 1 cup of coffee, they only give you one creamer for your coffee if you ask for more the give you negatice attitude. the picture shows how much your allow to get, because when you check in they inform you that you can only get 2 piecd of toast and 4 oz fruit and a coffee and NO you cannot get more than that not even an extra fruit. there is no milk no cereal no oatmeal but toast and a coffee

the food I was just normal what you pay

Ubicación

Location is good. No a/c just an extremely noisy fan only. If Breakfast included is your choice only limited selection of fruit choice depending on what they have and toasts. Ask for extra bottle of water and toilet paper. No bed side lamps or plug. Broken shower door handle. No soap or toiletteries. 1 broken wood sliding door to allow Window privacy and street noise reduction in bedroom. Both rooms, vertical blinds damaged. No elevators. I would pick another hotel should I return to Morelia.

See above.

Customer service and clean

Love the place specially the location. Walking distance to downtown. Staff was so friendly. 😊

The price i paid I can't no hotel can beat it.

The staff made faces when i asked if i can have family visit me. There was no a/c and it was really hot and its only march Very noisy , couldnt sleep

Well maintained, clean and beautiful art decor. The room was a like a mini art gallery of painter Maria Izquierdo.

Housekeeping claimed they were missing a towel and wanted to charge me for it but I explained to management that all the towels were there. Management eventually said it was fine and I didn’t pay anything but it was an uncomfortable situation.