El paisaje, la vista preciosa al macizo Paine, el personal muy preocupado y atento

nada

The outlook was nice, the rooms were very basic but reasonably comfortable

Very few facilities, no useful information was able to be provided on the park or visitor options around. Wi-Fi was poor (only in communal areas) and overall it was very overpriced considering the above for in my view 2 star accommodation

Neat & clean

Location

You will think you are in a dream when you see the scenery. Comfortable and well suited for its location.

not cheap…

Clean, comfortable hotel. The staff is nice. The spectacular views will brighten your day when waking up.

The coffee is really bad! The food quality in general was mediocre. Note that while the hotel is right next to the park, you are still an hour drive away from most hikes. Plus breakfast only starts at 7am. So this location may not be the best if you plan long, all-day hikes.

The location of the hotel is perfect. The view on the Torres del Paine is exceptional. The hotel is located very close to the entrance of the park and thus is an ideal starting point for excursions.

It is quite expensive for what it has to offer. The attached restaurant is clearly a rip-off but you have little choice if you did not bring your own food.

Incredible location

Restaurant very expensive

We loved the views from our room and the lounge. We would not recommend this hotel to someone who is looking for a Marriott feel. To get to the hotel from the parking lot is about a 2-3 minute walk on a very sturdy wooden walkway. They did have a man that took care of our luggage. The hotel has a rustic elegant feeling with no elevator or TV's anywhere and the internet only worked in the lounge area. The bed was extremely comfortable and everything was very clean. That being said we would definitely stay there again!! We ate all our meals in their restaurant and were very happy with the price, quality and service. Breakfast is served in the lodge and was very good. The English speaking young lady at the front desk was very helpful and friendly.

The main thing we didn't like was there not many places to hang anything up. No hangers, only one hook in the bathroom. Also the bathroom could use a shelf or two to put your toiletries. It would be helpful to have a drying line in the shower since there is a shortage of places to hang things. They definitely need to give people better directions for your arrival especially if you arrive at night because it is very confusing.