Location is excellent, close to the airport and close to a lot of bars and restaurants. Hotel is modern and clean, the staff friendly.

Check in took forever with just a few people in line. Shower was cold.

Great location, good value and nice breakfast for a reasonable add-on.

The first room we were given had a musty smell. The second room was much better but still not a fresh experience.

no ventilation . poor cleaning

This was our second time staying at Hotel Biltmore and our second time loving it. The staff are very friendly and helpful. I asked for extra towels and they were brought up immediately. The gentleman that helped bring our bags to the room was SO very professional and polite. I asked the front desk staff if I could email them my bus tickets to be printed and they very kindly obliged. Breakfast is phenomenal at The Biltmore. The waitstaff is incredibly attentive, always checking to make sure that the food is fresh and in good supply. They offer to take your plates when you're done, and one gentleman offered to make my coffee for me. All of the staff performed their duties with pride and professionalism.

Breakfast, lunch and dinner were amazing. Hotel location was also very near with central point. Room was also comfortable and clean.

Comfort, cleaningness and location

It was very comfortable and the location is good. The breakfast was great. Overall, it was good value for money.

The shower was sometimes cold. I had the same issue in two different rooms.

Shouuld have a Coffee pot in room and more furniture (chairs, luggage stand (only 1)

great location and friendly staff

I can hear the noise around the room from the other guests

Staff at the restaurant Victor and Jefferson were excellent !!! The guys at the parking lot and the entrance were very nice

Reception ladies , we’re not so nice

Location, next to Camino Real, fairly modern.

Not well maintained room, not very quiet, poor customer service from the reception desk.

Location and accommodations

The staff took way too long for check-in.

Very friendly and fast check-in and check-out procedures

Incorrectly assigned to an occupied room at first.