Pool and location

Nothing

Swimming pool

Na

Personal taste in food only. Nothing wrong with the quality.

The only negative I can think of, which is a personal choice, is simply being from the UK, I would like more choice of tea in the rooms, and more milk. That is personal observation only and that is being picky!

The pool

Old and not clean

Great breakfast. The staff was extremely nice.

low-maintained room. one of the beds broke and had a few rods missing under the mattress. It's great they save energy, but it isn't so nice if it is coming before the guests. The AC is very weak. the room was boiling hot at night. I called the reception in the middle of the night. We chose the hotel because of the pool, and it was close for all guests due to a private wedding that took place next to the pool. It is not acceptable to close the pool with a reasonable compensation.

Excellent location and really lovely hotel

Nothing of any note

Good breakfast, very friendly and helpful staff, the whole hotel was immaculately clean too. Great service from stepping out the taxi at the door, all our bags where taken up to our room for us.

Breakfast was good, the rooms were good, and late check-out was good.

The drinks very not up to standards, and we could not drink some of the drinks. But we stuck to beer and wine. The pool needs much better cleaning. I pointed out to staff that there was pop from kids in the pool, and it was not attended to. The next day, I pointed it out once more, it was still not properly addressed and cleaned. Hence, we did not use the pool.

Breakfast was good, the rooms were good, and late check-out was good. We asked for a late checkout, ad they upgraded us from a family room to the Presidential Suite. This made our last day on our vacation much more agreeable, before leaving for the airport.

The drinks very not up to standards, and we could not drink some of the drinks. But we stuck to beer and wine. The pool needs much better cleaning. I pointed out to the staff that there was pop from kids in the pool, and it was not attended to. The next day, I pointed it out once more, it was still not properly addressed and cleaned. Hence, we did not use the pool.

The room and bathroom are quite spacious and comfortable. The pool is nice during hot summers in the city. The staff is very kind and was able to arrange our taxi with breakfast at the early check-out.

The AC in the room was not able to get very cool.

Great hotel in walking distance to sights, restaurants and bars. We especially enjoyed the garden and pool when it was 38 degree hot. We were highly impressed by the huge breakfast buffet - they had everything you can think off.

All great.

Great service! Gjergji ishte fantastik. Na ndihmoi jo vetem per cdo nevoje por gjithashtu per sugjerime marketi etj.

Hand-soap dispensers are too hard to push & not practical.

The location and the breakfast.

At the reception the check in Lady wanted to make photo copy of my bank card. (I have rejected this request) The same lady was bot even said goodbye during check out. Parking was wqy to crouded!

Good, solid, established hotel . Breakfast was excellent . Room was perhaps in need of an upgrade, but nonetheless very clean and comfortable. Bar very pleasant

Bar service slow at times, especially when sitting outside

Greta breakfast

Parking personnel not capable to manage it in english

Incredible gardens and pool, gourseos gallery to the garden, and very good breakfast and attention from personal. We have booked a different room from what they gave us, but it was a better category, so no big deal. A block from the Piramid and in front of a square with a lot of history.

Comfortable, clean, well-equipped hotel with friendly and helpful staff. The location is very central but the hotel is nonetheless very quiet and has a nice pool and garden.

Excellent restaurant for dinner and breakfast. Hotel is immaculate and well.maintained. Staff are friendly and very helpful. It was great to see the staff working together as a team and helping each other out when needed. Cleaning staff constantly working to ensure public areas and rooms are immaculate. Very well run hotel and deserves all it's stars.

Great location, you can walk to skanderbeg sq in 15mins. The room was big and comfortable, the bed was amazing. The breakfast offers a wide range of choice. The staff is nice and friendly.

The pool is lovely but not big enough. When I was there it was taken over by large groups of children running around and diving in. People reserve sun loungers with towels super early and disappear for the morning which I think the hotel shouldn’t allow.

The location was excellent. The rooms were clean.

I booked the hotel because of the pool. However, the pool was closed due to a private business function. When I asked about this I was told it in the fine print of booking.com it said the pool could be closed without warning. They clearly knew the pool would be closed during our 2 night, 1 day stay when I made the reservation just a month ago. The hallways are dark and drab and the carpets look like they’re from the 1980s. The restaurant was US prices - our dinner was $160 while we paid $30-60 elsewhere for comparable food. The bartenders were not friendly. The bar was sticky - we played cards while waiting to go out to dinner. We have since stayed at lovely hotels in Berat and Gjirokaster.