Beautiful penthouse. Huge balcony. Great location at Oxford street. It has all the facilities including washer and dryer. 3 bedrooms and each has a separate bathroom.

The only problem that we faced was at the check in. The keycafe machine that dispenses the key was not working so we had to wait for about an hour and a half to get the issue solved.

Located behind the museum. It takes about 10 minutes to walk to SOHO, Covent Garden.

There was an issue with the key not being available in the key storage box during check-in (There was NO KEY in the box. a problem with the accommodation management). The KEY CAFE machine also didn't work during check-out. The elevator isn't directly connected to the house, making it a bit difficult to carry heavy luggage inside (the elevator is located on a mid-level floor). The bed is overly soft as well. (Mattress replacement is needed).

Location and the interiors. The total glass wall in one side of the apartment with roller curtains. Lighting is too good.

One of the bed room is too small and doesn’t have enough storage space also. There was only 1 extra dust bin bag, where as we needed at least 5-6 for our 7 nights stay. We were not informed that we needed to climb few stairs for taking lift and getting down in the apartment. It was a big trouble for my 70 years old parents. And at the zero level the space between the lift and star case is very very small.

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Lacking in glasses for drinking out of, however not a massive issue. Would have loved to have seen more than just local TV channels.

Excellent quality apartment.

Minor hassle checking in which was quickly resolved