Good location with shuttle service, comfortable furniture and good Hvac.

It was spacious and maximised the view. the Onsen was great. the kitchen was well set out. It was a comfortable house for 6 people.

When you had people moving around upstairs it was noisy in the bedrooms below.

The front desk staff were incredibly responsive, regardless of my never ending questions. The shuttle drivers were warm and welcoming and eager to share their local knowledge. Having groceries delivered before we arrived was a life saver. All aspects of the facilities at the chalet were exceptional. The shuttle service was easy to request and responsive.

Getting supplies from Lucky or Max Value in Kutchan, was a long and arduous journey using the local bus. It would be nice to have the option of requesting a shuttle for this journey, even if it is a paid shuttle. It would also be nice to have a late night (10pm?) shuttle back from Hirafu, so we could stay for a couple of beers and a meal after skiing.

superb amenities, spacious chalet, friendly staff. free shuttle to any nearby places.

could have been slightly more value for money