Dekat aja

AC central, 1 lantai mati total, anak tdk bs tidur rewel sampai malam, dipindah dari kamar suite ke kamar twin room, harus angkut2 beberes koper lagi. Nginep 3 malem, tiap malem pindh kamar 🤦🏻‍♀️

Staff where exceptionally helpful and friendly. Room was good size and bed was comfortable. Shower was very hot and strong. Disposable toothbrushes supplied. Air conditioning was good. As a budget hotel this room was definitely up to my expectations.

Floor was slightly dusty. (Just a little) Bathroom was ageing. Only shower gel and hand soap supplied. No shampoo. I noticed some previous guests complained about the towels. They where clean but greyed colour. This is as expected for towels that are usually handed down from higher class hotels. A good bleaching and fabric softener would rejuvenate them.

sink cant use

I stayed at Zest Hotel in Jemursari Surabaya for 3 nights and got breakfast the menu has many variants, there are only a few menus that are the same every day but all of them are quite tasty and the service is pleasant

I think it's good enough for the price, only room repairs are needed, such as wall paint, devices in the bathroom such as a clogged drain washtavel, the exhaust doesn't work

location , staff , overall situation

the linen and towel is to old. is not hotel standard or even house standard anymore. should change ASAP. because that effect the hotel class, as zest is nice and good hotel but the towel and linen situation make it drop to low quality.

clean, friendly staffs, good location and easy to find

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Hosts are friendly

Smoke smell in room, but disapeared when ac starts 15-30 minutes

Cleaning for bathroom everyday. Opening the door when forgot to take the card inside the room. Smile in every morning for the deskhelp. Free for document printing.

International hotel class but the service doesn’t enough such us amenities for ladies (hair brush, nail cut, cutton buds, razor and or hair dryer) and bed cover change. It really beyond my expectations. Hot water doesn’t flow like usually. I think it’s poor on maintenance maybe! Complain for the leaks floor for the second day till the last but doesn’t repaired. Only the bathroom handle door is repaired.