Das sehr große Zweibettzimmer mit schön großem Bad sowie ein vorhandenes Restaurant mit Bar waren eine sehr gute Hotelausstattung. Das Personal half auch bei einer ungewöhnlichen Serviceanfrage sofort.

response

check in timing (Late Night)

The staff were very friendly and helpful, checkin went smooth. Location is perfect, very close to Braunschweig Hbf main train station. The room was cosy, clean, and it has anything you would need. Bathroom was clean.

There is nothing in particular that I didn't like or went bad. Everything was as expected.

nice rooms with good beds

no lift but no problem for me.

check-in no problem. Interaction with receptionist was good. Receptionist was not empowered though to provide satisfactory solution to our unhappiness and inability to sleep. Partial compensation would have been appreciated.

Bed bugs! When calling the hotel after my return home, I spoke to the Manager. Whilst expressing sincere regret over the incident, she clearly put the blame with me for not calling the reception number. The reception is unmanned between 10:00pm-07:00am and it was not obvious to me that calling the reception number during these hours would get me switched through to the manager's phone. She stated she would have gotten us another room rightaway. I don't feel this would have solved the problem, as we would not have felt safe about cleanliness standards and possibility of bed bugs.

Location, value

nothing to complain about

room

same breakfast

Around 12 minute walk from the town center, restraint at the hotel, bed comfortable

No curtains in windows just shutter outside, it's was too warm to put it down,