It was the perfect atmosphere for a relaxing beach vacation. The quietness and greenery of the property was exactly what I was looking for in a restorative trip. The hotel room was spacious. The staff was great. We sent our time by the ocean, although the pool looked lovely. The breakfast was a pleasant bonus. I would stay again.

The beds were a bit firm for my mother. The pillows weren't plump enough for me; next time I'll bring my own pillow.

beautiful setting and location

very nice location and welcoming staff. The receptionists were very helpful and gave us the possibility to store our luggage even after the check out. I particularly enjoyed the mood and the way everything was furnished and of course the great location! literally at 1 min walking to playa norte!

I felt like I was overcharged on extra services (i.e. renting golf cart, airport transfers etc..). Moreover, we didn’t see that the only available breakfast was the american one and even if I didn’t eat and order the eggs & american coffee the hotel made me pay extra money to order something different which connects to the feeling of being overcharged for anything in Mexico.

the hotel pool andthe breakfast. The beach closest to the hotel is amazing, as well as the sea water. However, there were really too many tourists on the beach.

Although I had booked the hotel room 3 months ahead and I am a Booking Genius 2 ranked, I have been provided with perhaps the worst hotel room in a dark corner spot (hence there wasn't enough light inside over the day). As above said, the number of tourists in Isla Mujeres and, in particular, at playa North was really too much.

Breakfast is very good. Fresh fruit, eggs to order, potato wedges, fresh squeezed OJ, coffee, toast all included. Many other options on the menu (cost.) Location also great. Just half a block walk to the beach, a quiet oasis. Included beach club with a reserved bed for each room (no rush to get out to the beach to reserve a spot), umbrellas, palm trees, food and beverage service. A little quieter section of the beach.

There really wasn't a good spot to meet up with the other couple we were traveling with at the hotel. (We like to play cards and games in the evenings. ) Access to an extra set of chairs / little table on our balcony/ patio would have been nice.

the location was great, the free breakfast was amazing ! yoga was soothing.

I didn’t like the toilet barely flushed, the pillows were too puffy and made my neck crick. the pool was always dirty but that’s not their fault there big trees over the pool and leaves fall everyday over it.

Beds and pillows need an upgrade- they both are very firm.

Friendly staff, clean room

Hot tub was not hot A bit awkward relationship with breakfast location.

great location, great staff, very clean

no coffee available, pool freezing , hot tub Luke warm. railing on pool steps needs to be fixed.

great location, right next to the beach. property had very “natural” feel with very lush gardens. room quite large and comfortable. Free full breakfast. Reserved beach beds at hotel/beach club next door

pool is not well cared for. Steps to send floor rooms are quite steep

The landscaping and common grounds of the property are beautiful.

the door locks are tricky.

Amazing stay at Na Balam! Staff was super friendly and helpful, rooms were giant and super comfortable, pool and Jacuzzi were perfect, the included breakfast at Oceanvs was amazing. We loved everything about this stay and could not recommend it more. We previously lived for 1 year on the island, so we know it very well. This is by far the best option you can find in the Playa Norte area, taking all things into account. The reception staff and the beach bar staff were all incredibly welcoming, service oriented and friendly. I can't thank them enough! Kudos to the hostess at the beach bar who was always on top of things and making sure all guests are taken care of.

It's really picky, but the beach beds have a weird design where if you lay back too strong the back part folds. Would be cool if they figured out a way to stabilize it :)

the location, pool, cleanliness, modern look

rocky pathways were hard to walk on

lovely quite place just in 20 meters from the north beach. adorable staff.

great staff. lovely food. super location.

beach good, good breakfast, best shower

bigger beds. Wish they had Queen bed options, a bit far from main walking streets

Loved the location of this property not to far from the beach.

The rooms are lovely, rustic style with thatched roofs, but very clean. The pool is very good with some loungers and easily accessible from the rooms. The beach is not far, you have to pass through the other part of the hotel (Casa Jaguar) to get to the Beach Club where there is a dedicated area for the hotel with loungers and shade. Literally 2 minute walk. The included breakfast is great, ample fruit platter with freshly squeezed orange juice, toast and eggs (either scrambled or fried).

Sound control. Most of the time, there was not an issue, the hotel is out of the centre so it is quite quiet in the evening, but on Friday and Saturday nights, the noise and music from whether the Guru Beach bar (which has a DJ), the Mia reef resort or from the centre is very loud and continues until about 3 am. That disturbed us for a couple of nights (maybe due to us having a thatched roof), but other than that, the place was great.

Location was very nice. Quiet and peaceful.

Since remodeling and upgrades, all areas were not accessible to all guests. That was a surprise from the experience we had in previous stays. The breakfast also changed, not being able to have a traditional Mexican breakfast was a big disappointment.

the location and services. the staff was always really helpful.

the rooms could have a little improvement.

The exteriors are lovely, nice mature garden, lovely pool, and buildings that fits right in. The breakfast is good, right onto the beautiful beach.

The bedroom itself is a bit plain. From 11am the beach is lined with dozen of charter yachts packed with day-trippers. Lots of music coming from the boats, and often lots of music coming from the phones of locals on the beach too.

Na Balam was a very nice, small hotel! It has a great location, easy walk to North Beach, shopping and restaurants, while still in a quiet neighborhood. Staff was exceptional -- very helpful and gracious.

The only complaint I would have to give is the security of the room. We accessed our room via a sliding glass door (easily broken). Additionally, the hotel is open to the street with no (visible) security from non-guests just walking into the property. I never felt unsafe, but it could be a consideration for others.

The hotel was very nice, the staff gentle and supportive and most of all the location was perfect, close to the beach (a large red beach couch and an umbrella included) and to the city center.

everything was in line with our expectation

close to the beach and close to town. I love the room with a thatched roof. pool is pretty and felt great. very good breakfast every morning!! Access to a beach bed was nice but I’d rather have comfy chairs with an umbrella

the bed and pillows are stiff and uncomfortable (a mattress topper would help a bunch). We were woken up by noise often and loud music on the weekend