The house in itself was ok, great location. Communication with the property manager was not good.. I emailed and txt days before my arrival with no response. I have several issues to report : 1. The instructions to unlock the door were totally incorrect. We sat outside trying to open the door for over an hour. I called, txt and emailed and was on hold for over an hour, I finally hung up. It was 3 hours later before someone txt me back. By this time we had figured out how to work the door. All of this time my 74 year old mother was waiting in the car. 2. The instructions on how to work the TV were totally incorrect. We spent 2 hours trying get it to work. 3. The vertical blinds leading to the pool had 4 blinds missing 4. The bathroom sink in the bathroom downstairs Leaked water bad from the base of the faucet the entire trip 5. No one will call you back - only txt and it takes hours for them to respond. Forget calling! I called that number a dozen times for three days and pressed every option possible and no one answered. I’ve stayed i n Storey Lake 3 other times and never experienced this poor communication. I emailed and txt a day in advance asking if I could get a later checkout (1 hour) and no one ever responded. Due to all of my issues I feel they could have Atleast granted me that.

The only problem we had was that we was told that under no circumstances could we have fireworks or we would be kocked out with no refund. But the whole complex set off fireworks for 3 nights and they was by our cars shooting them. That is my only complaint

Great house, close to Disney, easy to work with

I really enjoy my stay in this home. I could not enjoy the pool because the water was way too cold. When I tried having the water heather turn on for the next day (24 hours before I was planning of using it) I was told that I had to have the heater on for the entire time of my stay, which represented additional $35.00 per day, when I was only going to use it for one day. Did not seem fair to me. Otherwise everything was great.