Comfy bed, quiet hotel, perfect location, very helpful staff, secure, filtered water 24 hrs and coffee in mornings

Pool could’ve been cleaned a bit better but we didn’t use it anyway

Beautiful little gem in the center of Tulum. The atmosphere was really good. Cute cats. Best of all was the amazing staff - Everyone was so friendly and extremely helpful. Gracias for a wonderful stay.

The room was adorable! The beds were very comfortable. The cats were adorable.

Not a thing.

Everything was as according to the hotel description. The design of the room was beautiful especially the mural.

There was a gentle whiff of sewer when I was on the terrace, it may have come from adjoining properties.

Really nice and cosy place in the center of Tulum. Great location and very clean and modern rooms. Definitely recommend to stay there!

nothing

The staff here were just lovely. The room was beautifully finished and had everything we needed. the location is great. If we are back in Tulum will definitely book again.

Nice and clean room, friendly staff

not very sound proof

This is a darling hotel. It's off the main avenue and very easy to walk to from the Ado. The staff at the desk were two young folks who made me feel very welcome and answered lots of questions I asked about local attractions. The room was spacious, with lots of seating, a desk, outlets, a fan with a remote for three speeds, an excellent ac, storage, large tv with Netflix, plenty of lighting and outlets, a hammock I could string up, nice bathroom (though might be a bit small if you're 6 feet or larger bodied) with a overhead shower, all the toiletries, shelving, strong water pressure, and towels for use in the pool or to take to the beach as well as use in the room. The room was on the first floor (Pitahaya) and overlooked a hallway that is arranged around a central courtyard and a cute small pool area. The upstairs level has an open seating area and kitchen counter, while the downstairs pool also has seating and kitchen area with microwave and a filtered water canister one can use to refill bottles or the large water jug in one's room. Access to rooms was with metal keys while access to the main door was a code, and post midnight access involves ringing the bell to have the night desk let you in. The wifi was strong (just make sure to type the password exactly--i overlooked the capital letters but they quickly pointed out what I mistyped). I was a solo traveler and felt very safe. It's really quite perfect.

I couldn't figure out the hot water in the shower (C or F were both cold) but it's so mild even in thei winter that it wasn't a big deal.

One of the best stays in Mexico. we had the best shower after a very long time. everything was clean and smelt good and fresh. the two cats were adorable! we didn’t use the pool but it looked nice/ the fridge and the microwave was so handy. we were helped by the loviest person during check in who helped us organise and book our dinner and give us options! the location was also good super close to restaurants and bars and there are shops around. you can hire bicycles and motorbikes. will be back again !

everything was amazing and we had a great stay. It would have been easier if they had more English but we were fine regardless.

The room was beautiful, spacious, huge tv with Netflix’s. great shower, comfy huge bed. The jacuzzi and hammock outside were great and got the sun at the end of the day.

it was in the busy area so quite noisey at night, but I still managed to get to sleep so wasn’t that bad.

very Nice ambiance. so Nice decoration with many lovely details. Possible to make breakfast. hammock was nice. extremely friendly staff.

there was some noise from the water pump. would have been Nice with four chairs in a room for four.

- amazing hotel with great value for money - we really enjoyed our stay which is why we ended up staying one night longer than planned - very clean rooms with comfy beds - very nice and helpful staff - one street away from the main street in Tulum so great location

- this hotel might be not an option if you're allergic to cats since the hotel hosts two cute cats who might end up sneaking in your room if you leave your door open and don't pay attention (if that happens the staff will help you quickly)

great location, helpful and nice staff, comfortable and large rooms with great decor, nice bathroom / shower and overall feeling of the ambience. the cats , tino and Catalina, were definitively the best attraction. they have bikes for renting free of charge which is handy to go to cenotes or beach or circulate in downtown.

I like it overall but I got the front room - which was always noisy due to the bars around. but that’s one of the reasons the hotel location is good and with air con didn’t bother me much.

Rooms very nice and clean. The hotel cats were so cute and fun to play with in the mornings! Coffee in the morning was nice. We were there on a weekend and live music played in a close bar until 2330ish. I really liked sitting on the communal balcony area and listening so this was a plus for me. However maybe not everyones enjoyment.

Daily room cleaning (I think) was mandatory, which I find unnecessary. As others have said, doors are made with wooden slats and are not insulated from noise. It was quiet enough to sleep from 2330 when the bars stopped however so no major issue for us.

Amazing new hotel! The best location close to many cool bars downtown Tulum. They even provide bicycles for the guests.

All was amazing!

I loved everything about this place! free parking, spacious rooms and gorgeous bathrooms with nice products. They are located in such a convenient spot right near great restaurants, cafes and the coolest bar is just down the street! 100% recommend this hotel!

Great location, friendly staff and very friendly cats. The cats will follow you into your room and insist on you playing with them, my favorite was Cata a tuxedo cat with one eye. They also have bikes to loan out, I didn’t see this on the site’s info.

nothing

Centrally located an clean. Wifi was down due to extreme rainfall, but they made a commercial effort to compensate (without us asking)

Extremely noisy. Feels like you are sleeping above a night club.

The location is great, rooms are spacious and well decorated. We had a hammock on our terrace which we loved. The pool is small, but perfect for cooling off after a day on the bike in Tulum. They let us store our bags and freshen up after our tour on our last day in Tulum for free.

The sheets could have been cleaner.

Upon arrival they carried my bags up to my room, and there was parking the first few days.

The wooden room door has a design feature where it‘s not solid all the way through. This means all noise from outside the room feels likes it‘s in the room. Very loud.

The staff was very friendly, courteous and helpful. The hotel offered light breakfast. Kitchenette with microwave, mini fridge and coffee in the hotel room was awesome!

We so wanted a very warm shower but the water didn't get warm. It was bearable

excellent attention to detail

I'm allergic to cats. There are cats in the common areas. but the rooms were so clean you would never know.

Great location

Hotel is fantastic, brand new & shiny 😉

beautiful hotel love the design

The pool space was nice. The staff is amazing. They gave us a real nice room!