Nice pool but the water was very warm. The room was quite big.

It‘s not ok if they charge you more for the French fries at the pool than what is shown on the menu because their kitchen is closed and they have to get them from the hotel on the other side of the street.

very quiet

nothing

extremely clean pool and smiling and polite staff. nice buffet breakfast

lack of customer centricity, problem solving capability, flexibility.

The staff is very keen on helping and solving problems. The hotel management pushes the limits to satisfy the customers. It was my wife's birthday during my stay and they offer the cake free of charge (the cake was better than I expect. For the dinners, the hotel restaurant's cost-benefit rate was 5/5 for me.

First of all, the hotel's local guest profile is not familiar and polite to ex-pat guests. So, although it's a 5-star hotel, be well prepared to be faced with weird interactions with the other guests. During my 2 days of stay there with my family, I had moments in which I didn't feel safe. I think this is a very important security issue that needs to be improved. Lastly, the hotel staff is not really speaking English. Even for the standard issues, they may not understand you. On the phone or face2face conversations, you may suffer telling your problem or asking for anything.

Spacious room, quiet, located on the beach, great pools and activities.

Unsecured WiFi, no A/C in the hallways, towels not accessible at the pools.

Breakfast is OK, it is not too far from Hanoi

The hotel was noisy. They put the loud speakers near rooms and they turn loud loud loud music until midnight which like music drum hit to my chest. I could not sleep.

ocean view is good. swimming pool is huge.

breakfast is terrible, bedroom is very small compared to the suite size. They only prepare 2 small bottles of water (like 250ml each) in the room, which we consume very fast during this hot weather in Sam Son. Heavy noise from upstair early in the morning (probably renovation). Very hot & stuffy corridor too (which is long, like 300m walk). Apparently they installed all the ACs but never turn them on.

I really liked the staff who presented me with my birthday cake....... I wished i knew his/her name.... I